Product Manager, Payments Hardware & Deployment

ncr; Irving (TX); On-site; USD 90,000 - 140,000; Full time

Job summary

NCR Voyix, a global platform-powered leader in unified commerce, is seeking a Product Manager for Payments Hardware & Deployment in Irving, TX.

You will manage the lifecycle, certification, release, and operational readiness of payment hardware solutions and coordinate with Product, Deployment, Technology, Operations, Sales, and Finance to ensure devices are evaluated, certified, launched, deployed, and supported throughout their lifecycle.

Responsibilities

• Product & Hardware Lifecycle Management: Manage payment hardware products throughout the product lifecycle, from evaluation and onboarding through deployment, maintenance, and end-of-life.
• Product Releases & Certifications: Manage payment hardware release activities from initial planning through production readiness and coordinate hardware and solution certification activities with internal teams, payment processors, manufacturers, vendors, and other applicable partners.
• Deployment & Operational Readiness: Partner closely with Deployment teams to ensure payments products can be ordered, configured, provisioned, injected, fulfilled, shipped, installed, and supported.
• Vendor, Supplier & Partner Management: Develop and maintain strong relationships with payments hardware manufacturers, suppliers, logistics providers, and other external partners.

Job description

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Department: Payments Hardware & Deployment

Reports To: Director / Executive Director, Deployment

Position Type: Full-Time

Location: Irving, TX

Position Summary

The Product Manager, Payments Hardware & Deployment is responsible for supporting the lifecycle, certification, release, and operational readiness of payment hardware solutions. This role serves as a key connection point between Product, Deployment, Technology, Operations, Sales, Finance, vendors, suppliers, logistics partners, and other internal stakeholders to ensure payment devices are successfully evaluated, certified, launched, deployed, supported, and managed throughout their lifecycle.

The Product Manager will manage a portfolio of payment hardware products while supporting the operational processes required to deliver those products to customers. The role requires a combination of product management, payments industry knowledge, project coordination, vendor management, and operational execution.

This individual will help drive product readiness, improve deployment execution, strengthen vendor and supplier relationships, reduce operational risk, and ensure the organization can efficiently scale its payments hardware capabilities as business needs evolve.

Key Responsibilities

Product & Hardware Lifecycle Management

• Manage payment hardware products throughout the product lifecycle, from evaluation and onboarding through deployment, maintenance, and end-of-life.
• Coordinate new payment device evaluations and provide recommendations based on business requirements, customer needs, functionality, cost, and operational considerations.
• Develop and maintain product requirements in partnership with business, technology, operations, and deployment stakeholders.
• Support product roadmap planning and prioritization for payment hardware initiatives.
• Monitor product performance, industry trends, market developments, and competitive offerings to identify opportunities for improvement.
• Coordinate end-of-life and replacement strategies for hardware products to minimize customer and operational disruption.
• Maintain accurate documentation related to supported devices, configurations, capabilities, dependencies, and lifecycle status.

Product Releases & Certifications

• Manage payment hardware release activities from initial planning through production readiness.
• Coordinate hardware and solution certification activities with internal teams, payment processors, manufacturers, vendors, and other applicable partners.
• Track certification requirements, dependencies, testing activities, defects, and outstanding deliverables.
• Ensure appropriate stakeholders are aligned on release scope, timelines, risks, and readiness criteria.
• Identify and escalation risks that could impact certification, release, deployment, or customer commitments.
• Partner with technical and operational teams to ensure new products are operationally ready before deployment.
• Coordinate post-release activities and capture lessons learned to continuously improve future product launches.

Deployment & Operational Readiness

• Partner closely with Deployment teams to ensure payments products can be successfully ordered, configured, provisioned, injected, fulfilled, shipped, installed, and supported.
• Define and document operational requirements associated with new payment hardware and product launches.
• Support the development and improvement of deployment workflows, procedures, controls, and documentation.
• Coordinate cross-functional activities required to move products from certification into operational deployment.
• Identify process gaps and opportunities to improve deployment efficiency, quality, scalability, and the customer experience.
• Support resolution of product‑related issues affecting deployments or customers.
• Assist with deployment initiatives and projects requiring Product Management ownership or coordination.

Vendor, Supplier & Partner Management

• Develop and maintain strong relationships with payments hardware manufacturers, suppliers, logistics providers, and other external partners.
• Coordinate vendor deliverables, product roadmaps, hardware availability, lead times, certifications, and product changes.
• Monitor vendor performance and escald issues that could impact business operations or customer commitments.
• Partner with internal Procurement and Finance teams as needed to support hardware purchasing, forecasting, and vendor‑related activities.
• Coordinate across the supply chain to identify and resolve issues.