Payments Hardware Product Manager & Deployment

NCR Voyix Corporation; Irving (TX); On-site; USD 110,000 - 140,000; Full time

Job summary

NCR Voyix Corporation in Irving, TX, is seeking a Product Manager for Payments Hardware & Deployment to drive lifecycle, certification, release, and operational readiness of payment hardware solutions. This role bridges Product, Deployment, Technology, and Operations to ensure devices are evaluated, certified, launched, and supported across their lifecycle.

You will manage a portfolio of payment hardware products, coordinating with vendors, logistics, and internal teams to optimize deployment

Qualifications

• Bachelor’s degree in Business, Product Management, Technology, Finance, Operations, or related discipline, or equivalent professional experience.
• 3+ years of experience in Product Management, Product Operations, Payments, FinTech, Operations, Deployment, or related field.
• Experience managing products, projects, or operational initiatives involving multiple stakeholders.
• Strong project coordination and organizational skills.
• Strong written and verbal communication skills.
• Experience working with external vendors, suppliers, or business partners.
• Ability to identify operational risks, dependencies, and process improvement opportunities.

Responsibilities

• Manage payment hardware products throughout the product lifecycle, from evaluation and onboarding through deployment, maintenance, and end-of-life.
• Coordinate new payment device evaluations and provide recommendations based on business requirements, customer needs, functionality, cost, and operational considerations.
• Develop and maintain product requirements in partnership with business, technology, operations, and deployment stakeholders.
• Support product roadmap planning and prioritization for payment hardware initiatives.
• Monitor product performance, industry trends, market developments, and competitive offerings to identify opportunities for improvement.
• Coordinate end-of-life and replacement strategies for hardware products to minimize customer and operational disruption.
• Maintain accurate documentation related to supported devices, configurations, capabilities, dependencies, and lifecycle status.
• Manage payment hardware release activities from initial planning through production readiness.
• Coordinate hardware and solution certification activities with internal teams, payment processors, manufacturers, vendors, and other applicable partners.
• Track certification requirements, dependencies, testing activities, defects, and outstanding deliverables.
• Ensure appropriate stakeholders are aligned on release scope, timelines, risks, and readiness criteria.
• Identify and elevate risks that could impact certification, release, deployment, or customer commitments.
• Partner with technical and operational teams to ensure new products are operationally ready before deployment.
• Coordinate post-release activities and capture lessons learned to continuously improve future product launches.
• Partner closely with Deployment teams to ensure payments products can be successfully ordered, configured, provisioned, injected, fulfilled, shipped, installed, and supported.
• Define and document operational requirements associated with new payment hardware and product launches.
• Support the development and improvement of deployment workflows, procedures, controls, and documentation.
• Coordinate cross-functional activities required to move products from certification into operational deployment.
• Identify process gaps and opportunities to improve deployment efficiency, quality, scalability, and the customer experience.
• Support resolution of product-related issues affecting deployments or customers.
• Assist with deployment initiatives and projects requiring Product Management ownership or coordination.
• Develop and maintain strong relationships with payments hardware manufacturers, suppliers, logistics providers, and other external partners.
• Coordinate vendor deliverables, product roadmaps, hardware availability, lead times, certifications, and product changes.
• Monitor vendor performance and elevate issues that could impact business operations or customer commitments.
• Partner with internal Procurement and Finance teams as needed to support hardware purchasing, forecasting, and vendor-related activities.
• Coordinate across the supply chain to identify and resolve hardware availability, fulfillment, logistics, or operational issues.
• Serve as a primary point of contact for designated product and vendor relationships.
• Serve as a central point of coordination across Product, Technology, Deployment, Operations, Finance, Sales, Support, Compliance, and other stakeholders.
• Translate business and customer needs into clear product and operational requirements.
• Facilitate working sessions to drive decisions, resolve dependencies, and maintain alignment across stakeholders.
• Communicate product status, risks, dependencies, and key decisions to leadership and business partners.
• Coordinate multiple initiatives simultaneously while managing competing priorities and deadlines.
• Promote accountability by clearly defining owners, deliverables, timelines, and escalation paths.
• Develop and maintain product documentation, procedures, requirements, workflows, and operational reference materials.
• Identify opportunities to simplify processes, reduce manual effort, improve controls, and minimize operational errors.
• Establish repeatable processes that support business continuity and organizational scalability.
• Develop appropriate tracking and reporting for product releases, certifications, vendor activities, and deployment readiness.
• Capture institutional knowledge to reduce dependency on individual resources and strengthen business continuity.

Skills

Project coordination

Organizational skills

Written communication

Verbal communication

Vendor management

Cross-functional collaboration

Analytical thinking

Education

Bachelor’s degree or equivalent in Business/PM/Technology/Finance/Operations

Tools

Payment device certification processes

Job description

NCR Voyix Corporation in Irving, TX, is seeking a Product Manager for Payments Hardware & Deployment to drive lifecycle, certification, release, and operational readiness of payment hardware solutions. This role bridges Product, Deployment, Technology, and Operations to ensure devices are evaluated, certified, launched, and supported across their lifecycle.

You will manage a portfolio of payment hardware products, coordinating with vendors, logistics, and internal teams to optimize deployment