Product Manager, Patient Experience

OpenKrill; United States; On-site; USD 128,000 - 172,000; Full time

Benefits offered by this job

Health insurance

Paid parental leave (12 weeks)

401(k) with employer matching

Flexible PTO

Remote options for many roles

Job summary

Helix seeks a Product Manager for the patient experience to own end-to-end onboarding for a research-study platform powering health system partnerships nationwide.

You will define problems, orchestrate AI-driven validation, and balance regulatory needs with user-centric product development, collaborating with diverse teams to drive rapid, evidence-based decisions.

Qualifications

• 5+ years of product management in cross-functional or customer-centric roles.
• Demonstrated AI fluency and use of AI tools to accelerate discovery, analysis, prototyping, and communication.
• Working knowledge of the healthcare regulatory landscape (HIPAA, etc.).
• Ability to ship solutions from ambiguous problems while maintaining user focus and KPIs.
• Excellent communication and interpersonal skills; able to drive decisions with or without consensus.

Responsibilities

• Define customer problems before development to ensure right issues are solved.
• Own the product vision connecting patient and health system needs to business growth.
• Lead AI-driven discovery, rapid validation, and evidence-based roadmap pivots.
• Collaborate across design, engineering, regulatory, operations, and support to ship improvements.

Skills

AI fluency

Cross-functional leadership

Healthcare/regulatory knowledge

User-centered mindset

Decision making under uncertainty

Tools

AI tools

Job description

Who We Are & What We Do

At Helix, our mission is simple: to help everyone improve their lives through their DNA.

Ready to make a real-world impact with your skills? At Helix, we're transforming healthcare by making genomics a standard of care. We partner with health systems and life science companies to accelerate the integration of genomic data into clinical practice. Join us in building a future where healthcare is personalized, proactive, and powered by genomics.

What Is Special About This Role?

The patients you are onboarding are not just users — they are research participants whose genomic data will shape the standard of care. As the Product Manager for the Helix patient experience, you will own the end-to-end product for enrolling patients into our research study platform, which powers health system partnerships across the country. This is a high-visibility role at the intersection of patient experience, regulatory rigor, and healthcare technology — and you will need to champion the patient while navigating health system complexity.

You will bring clarity and conviction to a cross-functional team operating in an AI-native environment. That means you will spend less time managing timelines and more time on high-judgment problem definition, rapid experimentation, and strategic orchestration. You will define the Why and the What with precision, and use AI as a force multiplier to reach validated solutions faster than was previously possible.

Key Responsibilities

High-Judgment Problem Definition

• Clearly define the customer problem before a single line of code is written — ensuring the team is always solving the right issue.
• Maintain a product vision that connects patient and health system needs to Helix's business growth, serving as the primary filter for what is worth building.
• Distill complex market signals, partner requirements, and user pain points into narratives that align stakeholders across the organization.

Product Discovery and Rapid Validation

• Orchestrate AI tools and agents to synthesize market context, analyze competitive landscapes, and evaluate solution approaches in hours and days rather than weeks.
• Direct the idea-to-prototype cycle with urgency, ensuring solutions are user-tested quickly and roadmap pivots are evidence-based.
• Own the validation process: analyze stakeholder feedback and behavioral data to make immediate, informed decisions about product direction.

Roadmap and Strategic Prioritization

• Own and maintain a living roadmap — updated as evidence shifts, not on a quarterly calendar — and make high-stakes tradeoff decisions including what not to build when technical cost is low but cognitive cost to the user is high.
• Ensure the health of the Helix Hosted Consent product, including data privacy, security, and governance considerations within a regulated healthcare context.

Cross-Functional Leadership

• Collaborate with design, engineering, delivery, research operations, clinical, regulatory, and support teams to ship enhancements that meet user needs and business goals.
• Keep the delivery cadence healthy — unblocking the team before blockers become delays, and maintaining quality across the full product lifecycle.
• Bridge the gap between AI-driven speed and human alignment — distilling technical outputs into clear narratives that maintain stakeholder trust and drive executive buy-in.
• Lead a culture of high-integrity debate: challenge the idea, not the person, and move the team from discussion to conviction quickly.

About You

• 5+ years of product management experience in highly cross-functional and/or customer-centric roles.
• Demonstrated AI fluency — you treat AI tools as a core part of your workflow, using them to accelerate discovery, analysis, prototyping, and communication.
• Working knowledge of the healthcare industry and regulatory landscape.
• You move from ambiguous problem to shipped solution without waiting for someone to hand you a plan — and you do it without losing sight of the user and KPIs.
• Excellent communication and interpersonal skills; you know how to say no while making it feel like an opportunity.
• Proven track record of successfully managing and improving user experiences for complex digital products.
• You build consensus and listen well, but you also drive hard decisions when consensus is not available.

Pluses

• Familiarity with regulated environments, including HIPAA, CLIA/CAP, CCPA/CPRA.
• Experience with electronic health records, interoperability, and the US healthcare domain.
• Experience working closely with health systems or other enterprise healthcare partners.

How We Measure Success in This Role

• Learning velocity: Insights reach user-tested prototypes in days. AI time savings are reinvested into deeper customer learning, not absorbed into planning overhead.
• Strategic clarity: The customer problem and success criteria are defined with enough precision that the team is never uncertain about the objective — not a fixed plan, but a fixed North Star.
• Narrative quality: Complex tradeoffs and data-driven insights are distilled into clear, human-centric narratives. Success is measured by the speed of stakeholder alignment, not the volume of documentation produced.
• Judgment accuracy: Scope and prioritization decisions are consistently backed by evidence when available, and by business-informed intuition when not. The hit rate of shipped solutions that deliver measurable value matters more than feature volume.
• AI orchestration: You effectively use AI as a force multiplier across every competency — from writing specs to conducting data analysis to running competitive research. You automate the How so you can focus entirely on the What and the Why.

Expected Interview Process

• Recruiter Screen
• Manager Screen/Tech Screen
• Onsite
• Offer

Expected Pay For This Role

There are 3 distinct parts to your Helix offer: 1) Base Salary 2) Annual Bonus 3) Equity

• Expected Helix Base: $128,000 - $171,500
• Expected Helix Discretionary Annual Bonus: 10% of your annual salary
• Equity: We offer generous equity at Helix. If you receive a Helix offer your recruiter will book dedicated time with you to educate you on our equity model.

Benefits

• Comprehensive Health Insurance with Date of Hire eligibility
• Above average employer paid premium coverage
• 12 weeks Helix Paid Parental Leave option
• 401(k) with employer matching of up to 3% and 100% Vesting on the Date of Hire
• Comprehensive Well-Being Benefits
• Flexible PTO
• Remote options for many roles and a home office stipend

What To Expect During Your First 90 days

• First 30 days: you’ll spend time learning the Helix way, completing training and onboarding for your roles, and getting introduced to your team and relevant stakeholders. You’ll also gain a deeper understanding of our customers, our products, the impact we make in the lives of our communities, and how to thrive at Helix through participation in Helix U.
• Day 30 - 60: you’ll spend time contributing to projects, deeply familiarizing yourself with team and company processes, and developing a deeper understanding of Helix’s products, services and capabilities.
• Day 60 - 90: you’ll build your OKRs with your manager, start to take ownership of projects and initiatives on your team, and begin to demonstrate your impact on the Helix mission.

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