Product Manager, Patient Experience

Helix; California (MO); On-site; USD 128,000 - 172,000; Full time

Benefits offered by this job

Health Insurance

Parental Leave

401(k) with employer matching

Flexible PTO

Remote options

Home office stipend

Job summary

Helix is seeking a Product Manager for the patient experience to own the end-to-end onboarding product, collaborating with internal teams and external customers. You will drive the product vision, roadmap, and prioritization, using data insights and stakeholder feedback to improve patient care.

This role requires 5+ years in product management, knowledge of healthcare regulations, and the ability to thrive in a fast-paced startup environment.

Qualifications

• 5+ years of product management experience in cross-functional roles.
• Knowledge of the healthcare industry and regulatory landscape.
• Strong communication and leadership to align stakeholders.
• Proven track record delivering complex digital products for patients.
• Ability to build and maintain a product roadmap.

Responsibilities

• Collaborate with design, engineering, delivery, research admin, regulatory, and support to ship product enhancements.
• Lead cross-functional teams through the product lifecycle from ideation to launch and optimization.
• Provide clear direction to teams to deliver value to users.
• Prioritize based on data, business goals, and stakeholder requirements.
• Own and maintain a product roadmap aligned with company goals.

Skills

Product management

Healthcare domain knowledge

Regulatory awareness

Cross-functional leadership

Data-driven decisions

Job description

Who We Are & What We Do

At Helix, our mission is simple: to help everyone improve their lives through their DNA.

Who We Are & What We Do

At Helix, our mission is simple: to help everyone improve their lives through their DNA. Ready to make a real-world impact with your skills? At Helix, we’re transforming healthcare by making genomics a standard of care. We partner with health systems and life science companies to accelerate the integration of genomic data into clinical practice. Join us in building a future where healthcare is personalized, proactive, and powered by genomics.

What is special about this role?

As the Product Manager for Helix patient experience, you will be responsible for overseeing the development, growth, and success of the end-to-end product for onboarding patients to Helix. You’ll apply your expertise in product management, understanding of the healthcare industry, and passion for improving the end patient care. Focus will be on developing and growing the vision for this product in close collaboration with internal stakeholders and external customers.

Key Responsibilities

• Collaborate with internal teams (design, engineering, delivery, research admin, regulatory, and support) to ship product enhancements that meet user needs and business goals.
• Lead cross-functional teams through the product development lifecycle, from ideation to launch and post-launch optimization.
• Bring clarity and direction within your team, enabling them to consistently and effectively provide value to users.
• Prioritize and make strategic choices based on data insights, business goals, and stakeholder requirements.
• Understand Helix’s strategic and competitive position, and deliver products that align with our mission while being recognized as an industry-leading solution.
• Own and maintain a detailed product roadmap that aligns with company goals and timelines.
• Prioritize and create requirements for product features and improvements based on user feedback, market analysis, and business objectives.
• Define and analyze metrics that gauge the success of products, identify and monitor key performance indicators, and drive decision‑making through user insights and quantitative analysis.
• Lead and participate in sprint planning, backlog grooming, and daily stand‑ups to ensure a steady flow and success of the team’s work, including delivery of high‑quality product features and enhancements.

About You

• 5+ years of product management experience in highly cross‑functional and/or customer‑centric roles.
• Working knowledge of the healthcare industry and regulatory landscape.
• A detail‑oriented mindset and a “get stuff done” attitude.
• Excellent communication and interpersonal skills, with the ability to say no while making it seem like an opportunity.
• Proven track record of successfully managing and improving user experiences for complex digital products.
• Ability to think strategically and execute methodically, with strong collaboration and leadership skills.
• Build consensus and listen well, but can also drive hard decisions.
• Ability to thrive in a fast‑paced startup environment.
• Successful working with distributed teams.
• Working knowledge of Agile.
• The prospect of building a category‑defining product excites you!

Pluses

• Familiarity with regulated organizations, including HIPAA, CLIA/CAP, CCPA/CPRA
• Experience with electronic healthcare records, interoperability, and the US healthcare domain
• Experience working closely with cross‑functional teams at leading health systems

Expected Interview Process

• Recruiter Screen 2) Manager Screen/Tech Screen 3) Onsite 4) Offer

Expected Pay For This Role

• Expected Helix Base: $128,000 - $171,500
• Expected Helix Discretionary Annual Bonus: 10% of your annual salary
• Equity: We offer generous equity at Helix. If you receive a Helix offer your recruiter will book dedicated time with you to educate you on our equity model.

Aside from working alongside brilliant, dedicated, passionate, down-to‑earth, curious, warm, and thoughtful people, we also provide great benefits:

• Comprehensive Health Insurance with Date of Hire eligibility
• Above average employer paid premium coverage
• 12 weeks Helix Paid Parental Leave option
• 401(k) with employer matching of up to 3% and 100% Vesting on the Date of Hire
• Comprehensive Well-Being Benefits
• Flexible PTO
• Remote options for many roles and a home office stipend

What To Expect During Your First 90 Days

• First 30 days: you’ll spend time learning the Helix way, completing training and onboarding for your roles, and getting introduced to your team and relevant stakeholders. You’ll also gain a deeper understanding of our customers, our products, the impact we make in the lives of our communities, and how to thrive at Helix through participation in Helix U.
• Day 30 - 60: you’ll spend time contributing to projects, deeply familiarizing yourself with team and company processes, and developing a deeper understanding of Helix’s products, services and capabilities.
• Day 60 - 90: you’ll build your OKRs with your manager, start to take ownership of projects and initiatives on your team, and begin to demonstrate your impact on the Helix mission.

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Helix is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws.

Compensation

The base pay range for this role is $128,000 – $171,500 per year.