Product Manager (Owner Experiences) Austin, TX

SpotOn; Austin, Chicago (TX, IL); Hybrid; USD 185,000 - 215,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Match

RSUs

Paid Vacation

Holidays & Sick Time

Volunteer Time Off

ERGs

Cell/Internet stipend

Tuition reimbursement

Job summary

SpotOn is seeking a Product Manager (Owner Experiences) to own the Merchant Dashboard and build high-impact products for restaurant operators in the SpotOn ecosystem.

You will define how merchants navigate, configure, monitor, and grow their business across the software suite, shaping information architecture, personalization, and monetization surfaces to power daily workflows.

Qualifications

• 4+ years in product management, preferably in restaurant or hospitality software.
• Proven ability to deliver scalable products across platforms.
• Technically fluent—engage with engineers, understand APIs and architectures.
• Metrics-driven with data-informed decisions.
• Excellent communication with cross-functional teams and stakeholders.
• Customer empathy and ability to lead with imperfect information.
• Hands-on restaurant or hospitality experience is a plus.

Responsibilities

• Be an integral part of defining the product strategy for SpotOn restaurant software suite.
• Own and manage the product roadmap—making thoughtful, data-informed trade-offs based on customer needs, market dynamics, and business priorities.
• Bring an innovative mindset to product design and vision, challenging assumptions and bold ways to solve customer problems.
• Partner closely with cross-functional teams—including Engineering, Design, Marketing, Data Science, Ops and GTM—to gather input, align priorities, and deliver impactful solutions.
• Analyze market trends, customer feedback, competitive offerings, and emerging technologies to identify opportunities that drive differentiation and sustained growth.
• Lead a continuous cycle of experimentation, learning, and iteration, using insights and data to guide product decisions.
• Cultivate strong relationships with internal stakeholders and external partners, acting as the product’s advocate and voice of the customer.
• Collaborate with other stakeholders, such as product marketing, on the creation of positioning for your products.

Skills

Product management

Restaurant software

APIs & systems

Data-driven decision making

Stakeholder communication

Ambiguity tolerance

Cross-functional collaboration

Education

B.S./B.A. in related field

Tools

SQL

Analytics tools

Job description

About SpotOn

We're not just building restaurant tech, we're giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.

• Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users

• Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users

• Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you're looking to make an impact with heart and hustle, SpotOn is the place for you.

Product Manager (Owner Experiences)

We're looking for an experienced Product Manager who's passionate about the restaurant industry and motivated to build innovative, high-impact products for the 15 million people who live and work in it. This role owns the Merchant Dashboard - the central control center where restaurant operators manage their business within SpotOn. You will define how merchants navigate, configure, monitor, and grow their business across the software suite. The Dashboard is the primary entry point into the ecosystem, surfacing settings, reports, alerts, insights, and growth opportunities. This PM will shape the information architecture, interaction patterns, personalization, and monetization surfaces that power daily operator workflows.

You'll collaborate closely with Engineering, Design, Marketing, Data Science, and GTM teams to turn that vision into reality.

You will:

• Be an integral part of defining the product strategy for SpotOn restaurant software suite.

• Own and manage the product roadmap- making thoughtful, data-informed trade-offs based on customer needs, market dynamics, and business priorities.

• Bring an innovative mindset to product design and vision, challenging assumptions and looking for bold ways to solve customer problems.

• Partner closely with cross-functional teams- including Engineering, Design, Marketing, Data Science, Ops and GTM to gather input, align priorities, and deliver impactful solutions.

• Analyze market trends, customer feedback, competitive offerings, and emerging technologies to identify opportunities that drive differentiation and sustained growth.

• Lead a continuous cycle of experimentation, learning, and iteration, using insights and data to guide product decisions.

• Cultivate strong relationships with internal stakeholders and external partners, acting as the product’s advocate and voice of the customer.

• Collaborate with other stakeholders, such as product marketing, on the creation of positioning for your products.

Qualifications:

• 4+ years of relevant product management experience or equivalent, preferably with restaurant or hospitality software

• Deep understanding of the product development lifecycle, with a proven ability to deliver intuitive, high-quality products that scale across multiple platforms

• Technically fluent—you can engage effectively with engineers, understand APIs and systems architecture at a high level, and are comfortable discussing trade-offs in implementation.

• A metrics-driven work style that leverages data to make informed decisions.

• Exceptional communication skills, with the ability to clearly articulate product vision, rationale, and tradeoffs to cross-functional teams and stakeholders.

• Ability to put yourself in the customer’s shoes to understand their needs and how they interact with our products.

• Ability to make decisions with imperfect information, know how to lead without authority, and be comfortable managing chaos, ambiguity, and complexity.

• Hands-on restaurant or hospitality experience (e.g., working in a restaurant, bar, or cafe) is a significant plus

Hybrid- 3 days a week in office

Compensation:

• Our base pay range starts at $185,000 -$215,000 for this role

• Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan

• Offers will be reflective of the candidate’s location and experience.

Benefits:

At SpotOn, we put people above everything else. We're known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can't take care of our clients without taking care of our employees first, and that's why we invest in you with a competitive benefits package which includes:

• Medical, Dental and Vision Insurance

• 401k with company match

• RSUs

• Paid vacation, 10 company holidays, sick time, and volunteer time off

• Employee Resource Groups to build community and inclusion at work

• Monthly cell phone and internet stipend

• Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at [e-mail].

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

For U.S. based roles, work authorization in the U.S. is required. Visa sponsorship is not available for this role.

SpotOn is an E-Verify company.