Sr Product Manager

Global Business Ser. 4u; Pleasanton (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

Global Business Ser. 4u in Pleasanton, CA, is seeking a product-focused professional for a front-facing role focused on ecommerce fulfillment and marketplace integrations.

The role blends product management with program management, with heavy stakeholder interaction and cross-functional collaboration across engineering, operations, merchandising, and external partners. You will champion customer needs, translate market trends into scalable features, and drive partnerships with platforms like

Qualifications

• Must have order management experience in retail environments.
• Product manager with experience building full-stack products.
• Front-facing role requiring collaboration with internal and external stakeholders.
• Located in California with onsite presence in Pleasanton.

Responsibilities

• Champion customer and business needs through development processes, ensuring outcomes align with strategic goals and delight end-users.
• Identify unmet customer needs and translate them into innovative features, functionality, and platform capabilities—including with third-party partners and marketplaces.
• Lead the discovery and launch of strategic integrations with external platforms to capture incremental revenue and meet customers where they shop.
• Build business cases to support fulfillment innovations and external partnerships, communicating value through clear financial and customer impact metrics.
• Translate customer needs, market trends, and competitive insights into compelling product concepts and scalable features.
• Develop and maintain intelligent product roadmaps that include both proprietary capabilities and partner-powered innovations.
• Work cross-functionally across engineering, operations, merchandising, legal, and external partners to execute on product delivery and post-launch refinement.
• Write clear, actionable user stories with testable acceptance criteria and thoughtful dependency mapping.
• Drive knowledge sharing and internal adoption of new solutions, with clear training and communication plans.
• Serve as a thought leader in the space of eCommerce fulfillment and partner-driven innovation, influencing both internal and external stakeholders.

Skills

Order management

Retail experience

Product management

Stakeholder management

Job description

Pleasanton, CA – 2 days onsite

Local to CA

• Order Management experience
• Retail

Front facing role

• Exposure working with Retail and retail 3P tech integrations
• A Product Manager who has built full stack products
• 80% Product Manager, 20% Program Manager
• Worked with internal and external stakeholders to launch new programs

Job Description

Key Responsibilities:

• Champion customer and business needs through development processes, ensuring outcomes align with strategic goals and delight end-users.
• Identify unmet customer needs and translate them into innovative features, functionality, and platform capabilities—including with third-party partners and marketplaces.
• Lead the discovery and launch of strategic integrations with external platforms (e.g., Instacart, DoorDash, Shipt, Amazon, or emerging marketplaces) to capture incremental revenue and meet customers where they shop.
• Build business cases to support fulfillment innovations and external partnerships, communicating value through clear financial and customer impact metrics.
• Translate customer needs, market trends, and competitive insights into compelling product concepts and scalable features.
• Develop and maintain intelligent product roadmaps that include both proprietary capabilities and partner-powered innovations.
• Work cross-functionally across engineering, operations, merchandising, legal, and external partners to execute on product delivery and post-launch refinement.
• Write clear, actionable user stories with testable acceptance criteria and thoughtful dependency mapping.
• Drive knowledge sharing and internal adoption of new solutions, with clear training and communication plans.
• Serve as a thought leader in the space of eCommerce fulfillment and partner-driven innovation, influencing both internal and external stakeholders.