Product Manager — Member Service Data & Chat AI

highmarkhealth; Pennsylvania; Hybrid; USD 86,000 - 139,000; Full time

Job summary

Highmark Health is seeking a data product-focused professional to leverage omnichannel interaction data to improve member experience and operational efficiency. The role emphasizes defining reusable data assets, governance, and strategic roadmaps aligned with business objectives.

The ideal candidate has 3+ years in product management, experience with software lifecycles, and agile familiarity. Strong data quality, regulatory compliance, and collaboration across teams are essential for success.

Qualifications

• Bachelor's degree or equivalent in science, technology, mathematics, or related field.
• 3 years of Product experience; 3 years with the Software Lifecycle; 1 year of Advanced domain experience.
• 1 year with the Agile process (preferred).

Responsibilities

• Understand and translate the department and company strategy into a product vision and roadmap.
• Anticipate needs and identify asset improvement opportunities using metrics and feedback.
• Represent the product in governance meetings and communicate priorities across stakeholders.
• Own the product backlog and refresh priorities based on inputs from teams and partners.
• Drive cross‑product and cross‑customer value and shared learnings.
• Perform other duties as assigned.

Skills

Business Acumen

Communication

Conflict Management

Education

Bachelor's Degree in Science/Tech/Math

Job description

Highmark Health is seeking a data product-focused professional to leverage omnichannel interaction data to improve member experience and operational efficiency. The role emphasizes defining reusable data assets, governance, and strategic roadmaps aligned with business objectives.

The ideal candidate has 3+ years in product management, experience with software lifecycles, and agile familiarity. Strong data quality, regulatory compliance, and collaboration across teams are essential for success.