Product Manager - Member Service & Chat Data Products

Highmark Health; United States; On-site; USD 90,000 - 140,000; Full time

Job summary

Highmark Health in the United States seeks a data product manager to leverage member service, contact center, conversational AI, chat, voice, and digital interaction data across omnichannel engagement platforms to improve member experience and operational efficiency.

You will define and deliver trusted data assets spanning interactions, preferences, service outcomes, and engagement behaviors, ensuring data quality, governance, and regulatory compliance to maximize business value.

Job description

JOB SUMMARY

This role requires demonstrated experience leveraging member service, contact center, conversational AI, chat, voice, and digital interaction data across omnichannel engagement platforms to improve member experience, optimize service operations, and enable actionable insights for business and operational teams. The ideal candidate will possess strong data product management expertise, including the ability to define and deliver trusted, reusable data assets spanning customer interactions, communication preferences, service outcomes, and engagement behaviors, while ensuring data quality, governance, and regulatory compliance. A core component of this role also includes the ability to identify and sequence innovative data products, develop strategic roadmaps aligned to member experience and operational objectives, and evaluate data quality, accuracy, accessibility, and availability requirements to maximize business value and enterprise adoption.

Company

Highmark Health

Job Description

This role requires demonstrated experience leveraging member service, contact center, conversational AI, chat, voice, and digital interaction data across omnichannel engagement platforms to improve member experience, optimize service operations, and enable actionable insights for business and operational teams. The ideal candidate will possess strong data product management expertise, including the ability to define and deliver trusted, reusable data assets spanning customer interactions, communication preferences, service outcomes, and engagement behaviors, while ensuring data quality, governance, and regulatory compliance. A core component of this role also includes the ability to identify and sequence innovative data products, develop strategic roadmaps aligned to member experience and operational objectives, and evaluate data quality, accuracy, accessibility, and availability requirements to maximize business value and enterprise adoption.

ESSENTIAL RESPONSIBILITIES