Product Manager, Intake & Process — Drive Customer Value

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

JPMorgan Chase & Co. in Columbus, OH is seeking a Product Manager for Fulfillment and Archive Services - Intake & Process. You will lead end-to-end product development, act as voice of the customer, and drive profitable offerings that deliver real client value.

You’ll guide launches, collect feedback, and ensure scalable, resilient solutions. You’ll partner with cross-functional teams to enhance customer experiences and align with the broader CCB strategy.

Qualifications

• 5+ years of experience in product management or a related domain.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.

Responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability

Skills

Product management

Lifecycle management

Market research

Data analytics

Stakeholder collaboration

Requirements definition

Job description

JPMorgan Chase & Co. in Columbus, OH is seeking a Product Manager for Fulfillment and Archive Services - Intake & Process. You will lead end-to-end product development, act as voice of the customer, and drive profitable offerings that deliver real client value.

You’ll guide launches, collect feedback, and ensure scalable, resilient solutions. You’ll partner with cross-functional teams to enhance customer experiences and align with the broader CCB strategy.