Product Manager, Intake & Checkout Optimization

Bask Health; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Bask Health seeks a Product Manager, Intakes & Conversion to own patient intake and checkout experiences across its telehealth platform. You will drive improvements through questionnaires, consent, eligibility, and checkout workflows, collaborating with engineering, design, clinical operations, and merchant teams to reduce friction and boost conversion.

The role requires hands-on product management, direct engagement with engineers, and end-to-end ownership from discovery to launch and iteration

Qualifications

• 2+ years of professional product management experience building and shipping software products.
• At least 1 year of JavaScript/TypeScript experience.
• At least 1 year of professional experience in an engineering role.
• Ability to read and write code, understand technical implementation details, and communicate effectively with engineers.
• Experience working on SaaS products, consumer-facing applications, or complex web-based software.
• Strong understanding of APIs, integrations, and modern web application development.
• Experience translating user needs and business requirements into clear, actionable product specifications.
• Strong product discovery, prioritization, and execution skills.
• Experience working directly with engineers, designers, and cross-functional stakeholders.
• Ability to use user feedback, product analytics, and performance metrics to make informed decisions.
• Excellent written and verbal communication skills.
• Ability to manage competing priorities, work independently, and deliver high-quality products in a fast-moving environment.

Responsibilities

• Own product initiatives across Bask's patient questionnaires, consent, eligibility, and checkout experiences.
• Help define and execute the product roadmap for intake and conversion workflows.
• Work with merchants, customer-facing teams, and clinical operations to understand how patients move through the intake and purchasing process.
• Improve questionnaire usability, question sequencing, conditional logic, and form completion experiences.
• Develop intuitive consent and eligibility workflows that support accurate information collection and clear patient communication.
• Identify friction points, confusing steps, and technical issues that contribute to incomplete intakes or abandoned checkouts.
• Partner with engineering and design teams to translate user needs into clear product requirements and technical specifications.
• Improve checkout usability, payment-related experiences, and error handling while coordinating with the appropriate commerce and billing teams.
• Work with engineers to understand APIs, integrations, data flows, and technical implementation tradeoffs.
• Collaborate with clinical product teams to ensure intake workflows accurately support clinical review and eligibility requirements.
• Define and monitor metrics such as intake completion, checkout conversion, abandonment rates, error rates, and workflow performance.
• Use customer feedback, product analytics, and experimentation to identify opportunities for improvement.
• Lead assigned product initiatives through discovery, development, testing, launch, and iteration.
• Take ownership of product outcomes and continuously improve the intake and checkout experience.

Skills

Product management

JavaScript/TypeScript

Engineering experience

APIs & web apps

SaaS / consumer-facing

Communication

Cross-functional collaboration

Data-driven decisions

Discovery & roadmap

Requirements translation

Job description

Bask Health seeks a Product Manager, Intakes & Conversion to own patient intake and checkout experiences across its telehealth platform. You will drive improvements through questionnaires, consent, eligibility, and checkout workflows, collaborating with engineering, design, clinical operations, and merchant teams to reduce friction and boost conversion.

The role requires hands-on product management, direct engagement with engineers, and end-to-end ownership from discovery to launch and iteration