Associate Product Manager, Intakes & Conversion (Telehealth)

Bask Health; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

Bask Health is seeking a Junior Product Manager, Intakes & Conversion, to optimize how patients move through intake questionnaires, eligibility screening, and checkout across Bask Health’s telehealth platform.

You will partner with product, engineering, design, and clinical operations to identify friction, translate problems into clear requirements, and drive improvements that make the patient journey smoother and more reliable.

Qualifications

• Hands-on experience contributing to software products through coursework, personal projects, internships, or professional work.
• Foundational understanding of software development, web applications, and how digital products are built.
• Practical coding experience with JavaScript, TypeScript, Python, or another programming language.
• Ability to read code, understand basic technical concepts, and communicate effectively with engineers.
• Strong analytical thinking and problem-solving skills.
• Ability to identify user friction, investigate problems, and recommend practical improvements.
• Interest in product management, user experience, and conversion optimization.
• Ability to translate user needs and business requirements into clear, actionable product specifications.
• Strong attention to detail, particularly when testing multi-step forms and conditional workflows.
• Ability to organize feedback, document technical issues, and communicate findings clearly.
• Familiarity with basic data analysis and interpreting product performance metrics.
• Strong written and verbal communication skills.
• Ability to collaborate with engineers, designers, product managers, and cross‑functional teams.
• Willingness to learn new technologies and take ownership of assigned responsibilities.

Responsibilities

• Support product development across Bask's patient intake questionnaires, eligibility workflows, and checkout experiences.
• Help identify friction and abandonment points throughout the patient intake and purchase journey.
• Work with product managers to define priorities and deliver improvements to intake and conversion workflows.
• Gather feedback from patients, merchants, customer-facing teams, and clinical operations to understand recurring problems.
• Help improve questionnaire navigation, conditional questions, form validation, and the clarity of patient instructions.
• Support improvements to eligibility screening and treatment selection experiences while maintaining required clinical safeguards.
• Assist with optimizing checkout steps, payment-related messaging, and the transition from intake to purchase.
• Translate user problems and business needs into clear product requirements, user stories, and acceptance criteria.
• Collaborate with engineers and designers to evaluate technical solutions and implementation tradeoffs.
• Investigate questionnaire and checkout issues, reproduce bugs, and document findings.
• Support product experiments and A/B testing to evaluate changes to forms, messaging, and user flows.
• Help analyze funnel metrics, step completion rates, abandonment rates, and checkout conversion.
• Work with clinical and compliance stakeholders to ensure proposed improvements preserve necessary patient information and eligibility requirements.
• Support usability testing across browsers, devices, and different patient scenarios.
• Assist with quality assurance, feature validation, and product launches.
• Research e-commerce checkout experiences, onboarding flows, and consumer applications to identify opportunities for improvement.
• Maintain product documentation, testing results, and project updates.
• Take ownership of smaller intake and conversion improvements from initial investigation through testing and release.

Skills

Coding experience

Analytical thinking

Reading code

Communication with engineers

Problem-solving

Interest in PM

Tools

JavaScript

TypeScript

Python

Job description

Bask Health is seeking a Junior Product Manager, Intakes & Conversion, to optimize how patients move through intake questionnaires, eligibility screening, and checkout across Bask Health’s telehealth platform.

You will partner with product, engineering, design, and clinical operations to identify friction, translate problems into clear requirements, and drive improvements that make the patient journey smoother and more reliable.