Product Manager II, Agentic AI for Customer Experience

Uber; San Francisco (CA); On-site; USD 161,000 - 179,000; Full time

Benefits offered by this job

Bonus program

Equity award

401(k) plan

Benefits package

Job summary

Uber’s Customer Obsession AI team is building large-scale GenAI products to serve nearly one billion interactions across Uber’s ecosystem. The Product Manager will shape agentic AI capabilities, foster cross-functional collaboration, and drive end-to-end product strategy from discovery through launch and iteration.

You will partner with Engineering, Data Science, Design, and Operations to deliver AI experiences that understand customers, reason through complex contexts, and act on their behalf.

Qualifications

• Bachelor's degree and 3+ years of Product Management experience shipping technology products.
• Strong product thinking and ability to translate problems into plans.
• AI curiosity and depth; ability to collaborate with Engineering and Data Science.
• Customer obsession and focus on high-quality user experience.
• Strong execution in ambiguous environments and cross-functional delivery.
• Analytical mindset to use data for decisions and improvements.
• Excellent communication and storytelling for technical and non-technical audiences.
• High ownership, learning velocity, and fast iteration.

Responsibilities

• Own and ship agentic AI product capabilities that help AI understand customer needs and take actions.
• Translate AI advances into differentiated customer experiences.
• Define product strategy, roadmap, requirements, success metrics, and tradeoffs.
• Partner with Engineering and Data Science to improve agent behavior via evals, experiments, and observability.
• Use customer insights and data to understand problems and drive product decisions.
• Work with teams to move ideas to shipped products in customers' hands.
• Experiment with new AI tools and methods to accelerate discovery and prototyping.
• Collaborate with cross-functional teams to ensure timely delivery and impact.

Skills

Product Management

Analytical mindset

Communication

Cross-functional collaboration

Education

Bachelor's degree

Job description

Uber’s Customer Obsession AI team is building large-scale GenAI products to serve nearly one billion interactions across Uber’s ecosystem. The Product Manager will shape agentic AI capabilities, foster cross-functional collaboration, and drive end-to-end product strategy from discovery through launch and iteration.

You will partner with Engineering, Data Science, Design, and Operations to deliver AI experiences that understand customers, reason through complex contexts, and act on their behalf.