Product Manager II

Eastern Bank; Boston (MA); On-site; USD 100,000 - 110,000; Full time

Job summary

A leading bank in Boston is seeking a Product Manager II to oversee the Express Loan platform. This role involves cross-functional collaboration, managing vendor relationships, and ensuring compliance with regulatory standards. Ideal candidates will have extensive experience in product management within the banking sector.

Benefits

Medical, dental, vision insurance

Life and disability insurance

Retirement plan

Vacation and tuition reimbursement

Qualifications

• 5+ years of experience in product management or related role in banking.
• Strong understanding of small business lending and SBA processes.

Responsibilities

• Own the product roadmap and backlog for the Express Loan platform.
• Act as the primary liaison with the platform vendor.
• Collaborate with Compliance and Risk partners for regulatory updates.

Skills

Communication

Organizational Skills

Problem Solving

Job description

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Job Description

Product Manager, SBA & Scored Loans Platform

Responsible for supporting and evolving Eastern’s Express Loan platform supporting SBA and other scored loan products. In this role, you will serve as a key liaison between business stakeholders, technology teams, and external vendors to ensure the platform remains compliant, efficient, and aligned with strategic goals. This is an individual contributor role ideal for someone who thrives on cross-functional collaboration, complex problem solving, and end-to-end product ownership.

Job Description

Product Manager, SBA & Scored Loans Platform

Responsible for supporting and evolving Eastern’s Express Loan platform supporting SBA and other scored loan products. In this role, you will serve as a key liaison between business stakeholders, technology teams, and external vendors to ensure the platform remains compliant, efficient, and aligned with strategic goals. This is an individual contributor role ideal for someone who thrives on cross-functional collaboration, complex problem solving, and end-to-end product ownership.

Key Responsibilities:

• Own the product roadmap and backlog for the Express Loan platform, prioritizing enhancements based on business goals, customer/user feedback, regulatory requirements, and technical feasibility.
• Act as the primary liaison with the platform vendor: manage the relationship, oversee contracts, conduct regular reviews, and track open support tickets and change requests.
• Partner closely with SBA and Business Banking leadership to align platform capabilities with evolving credit policies; present proposed changes to the Corporate Credit Committee and lead implementation efforts.
• Monitor and test regular vendor platform releases to ensure functionality, policy alignment, and risk controls are maintained.
• Maintain up-to-date SOPs for the platform and support Model Risk Assessments and related documentation.
• Collaborate with Compliance and Risk partners to implement changes driven by regulatory updates (e.g., Section 1071) and ensure the platform is audit-ready.
• Coordinate with Corporate Training on content updates and user enablement efforts.
• Review and approve new user provisioning and access updates via SailPoint.
• Support internal and external audits by preparing documentation and research, as needed.
• Collaborate with Marketing and Business Line teams on campaign planning and platform-related promotions throughout the year.
• Lead the platform's role in special programs, such as Mass Save, ensuring smooth implementation and change management.
• Serve as a connector between business needs, technical capabilities, and customer expectations, ensuring alignment and transparency across all stakeholders.
• Proactively identify and resolve roadblocks to keep projects and initiatives on track.
  
  

Qualifications:

• 5+ years of experience in product management, business analysis, or a related role in banking or financial services.
• Strong understanding of small business lending, SBA processes, and scored loan platforms.
• Experience working with third-party vendors and managing technology platforms.
• Proven ability to navigate cross-functional environments and influence without authority.
• Strong communication and organizational skills, with attention to detail and follow-through.
• Familiarity with regulatory requirements in small business lending (e.g., Section 1071) is a plus.
• Comfortable operating in a fast-paced, highly regulated environment.
  
  

About Us

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.

Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.

At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management and Marketing

• Industries

  Banking

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