Product Manager, Growth & Customer Experience

Macy's, Inc.; Oregon; Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with well‑

Tuition reimbursement

Job summary

Macy's, Inc. is seeking a Product Manager to lead the development of customer- and colleague-centric experiences across our online and store channels.

You will own the product roadmap for your area, collaborating with design, engineering, analytics, and business teams to deliver impactful features that drive growth and engagement. The role requires a strong focus on data-driven decisions, backlog management, and agile execution in a fast-paced retail environment.

Qualifications

• Bachelor's degree or equivalent work experience required.
• Experience in product management, design, engineering, analytics, or management consulting in retail/ecommerce is preferred.
• Strong collaboration with design, engineering, analytics, and business partners across the product lifecycle.

Responsibilities

• Develop and maintain a product roadmap aligned to business goals and KPIs.
• Communicate product vision and progress to partners across Macy's.
• Identify opportunities to improve customer and colleague experiences through data analysis and cross-functional collaboration.
• Define product requirements and user stories to drive growth and engagement.
• Collaborate with design, engineering, and analytics to design and launch product features.
• Maintain a prioritized backlog of well-groomed user stories.
• Define success metrics and measurement criteria.
• Design experiments to test hypotheses and improve conversion and loyalty.
• Foster respectful collaboration and authentic connections with colleagues and communities.

Skills

Product strategy

Roadmap ownership

Cross-functional leadership

Agile/SDLC practices

Data-driven decisions

Customer-centric thinking

Communication skills

Education

Bachelor's degree or equivalent

Job description

Macy's, Inc. is seeking a Product Manager to lead the development of customer- and colleague-centric experiences across our online and store channels.

You will own the product roadmap for your area, collaborating with design, engineering, analytics, and business teams to deliver impactful features that drive growth and engagement. The role requires a strong focus on data-driven decisions, backlog management, and agile execution in a fast-paced retail environment.