Ecommerce Product Manager: Growth & Customer Loyalty

Macy's, Inc.; Oregon; Hybrid; USD 95,000 - 140,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

8 paid holidays

Merchandise discounts

Tuition reimbursement

Job summary

Macy's, Inc. is seeking a Product Manager to lead the roadmap for an assigned product area, collaborating with design, engineering, analytics, and business teams across the lifecycle.

The role emphasizes customer and colleague experiences in an agile setting, empowering decisions to create loyalty-building experiences for Macy's customers and colleagues. The position may be based in Mason, OH; Johns Creek, GA; or New York, NY, with a focus on delivering measurable business impact and growth in a

Qualifications

• Bachelor's degree or equivalent work experience in a related field required.
• Experience in product strategy, product management, design, engineering, site merchandising, or management consulting in retail/ecommerce preferred.

Responsibilities

• Develop and maintain a product roadmap aligned to business goals and product strategy; deliver milestones and KPIs.
• Communicate product vision, roadmap, and progress to partners across Macy's.
• Identify opportunities to improve customer and colleague experiences through data and cross-functional collaboration.
• Define product and customer experiences with clear requirements and user stories.
• Collaborate with design, engineering, analytics, and other PMs to design, build, and launch features that drive growth and engagement.
• Maintain a prioritized backlog of well-groomed user stories.
• Refine requirements with engineering teams to support intuitive user experiences.
• Define success metrics, ramp plans, and measurement criteria.
• Design and run experiments to improve conversion, engagement, loyalty, and adoption.
• Foster an inclusive, collaborative environment with colleagues and customers.

Skills

Product Strategy

Roadmap Ownership

Customer-Centric Thinking

Data-Driven Decisions

Analytics

Cross-Functional Leadership

Agile Execution

E-commerce Knowledge

Technical Fluency

Innovation Awareness

Communication

Growth Mindset

Education

Bachelor's degree or equivalent work experience

Tools

Agile Methodologies

Job description

Macy's, Inc. is seeking a Product Manager to lead the roadmap for an assigned product area, collaborating with design, engineering, analytics, and business teams across the lifecycle.

The role emphasizes customer and colleague experiences in an agile setting, empowering decisions to create loyalty-building experiences for Macy's customers and colleagues. The position may be based in Mason, OH; Johns Creek, GA; or New York, NY, with a focus on delivering measurable business impact and growth in a