Product Manager, Glofox Operator Experience

Abcfinancial; United States; Remote; USD 80,000 - 88,000; Full time

Benefits offered by this job

Days of Disconnect – quarterly break

Parental & Pawternity Leave

Best Life Perk – quarterly healthReimb

Monthly health scheme reimbursements

EAP and Calm App subscription

Flexible PTO

Job summary

ABC Fitness is seeking a product leader to own the direction of the Glofox operator experience, balancing customer needs, product strategy, and enterprise requirements. You’ll observe studio workflows, talk with owners and staff, and shape the roadmap for membership management, bookings, and scheduling.

You’ll translate needs into clear requirements with engineers and designers, plan live-rollouts, and measure outcomes such as task completion and adoption. Travel to studios may be required.

Qualifications

• Experience owning product work from problem framing and discovery through delivery, launch, and iteration.
• Experience delivering operational software, workflow-heavy SaaS, or products used by frontline or distributed teams.
• A practical understanding of membership, recurring billing, scheduling or booking, or another comparable operational domain.
• Experience with mobile or app-based products, or the ability to learn quickly what makes frontline mobile workflows work.
• Ability to work credibly with engineers and designers on APIs, systems of record, data consistency, and workflow behaviour without needing to write production code.
• Strong customer discovery, prioritization, written communication, and stakeholder management skills.

Responsibilities

• Own the product direction and roadmap for the Glofox operator experience, balancing customer needs, product strategy, operational risk, and enterprise requirements.
• Observe real studio and gym workflows and speak directly with owners, operators, and front-desk staff to understand friction, workarounds, and the outcomes they need.
• Lead discovery and delivery for membership management, including plans, freezes, cancellations, transfers, and recurring dues.
• Improve bookings and scheduling workflows, including classes, appointments, facility, waitlists, and the settings those workflows depend on.
• Shape the Pro App experience so owners, managers, and staff can run their day from their phone with speed and confidence.
• Translate customer and business needs into clear product requirements, decisions, priorities, and acceptance criteria with engineering, design, and quality assurance.
• Plan and communicate responsible changes to live studios, including rollout, enablement, support readiness, monitoring, and rollback considerations where appropriate.
• Measure whether changes improve operational outcomes such as task completion, booking and membership accuracy, adoption, and reduced manual workarounds.
• Represent the voice of the operator inside ABC and explain tradeoffs clearly when the needs of boutique studios, gyms, franchises, and multi-location operators differ.

Skills

Product ownership

Discovery & delivery

Cross-functional collaboration

API and data understanding

Customer discovery

Stakeholder management

Education

Bachelor's degree in business/technology or related field

Job description

Описание

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together! Our Values Best Life We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact. Growth Mindset We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally. One Team From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.

Задачи

Own the product direction and roadmap for the Glofox operator experience, balancing customer needs, product strategy, operational risk, and enterprise requirements. Observe real studio and gym workflows and speak directly with owners, operators, and front-desk staff to understand friction, workarounds, and the outcomes they need. Lead discovery and delivery for membership management, including plans, freezes, cancellations, transfers, and recurring dues. Improve bookings and scheduling workflows, including classes, appointments, facility, waitlists, and the settings those workflows depend on. Shape the Pro App experience so owners, managers, and staff can run their day from their phone with speed and confidence. Translate customer and business needs into clear product requirements, decisions, priorities, and acceptance criteria with engineering, design, and quality assurance. Plan and communicate responsible changes to live studios, including rollout, enablement, support readiness, monitoring, and rollback considerations where appropriate. Measure whether changes improve operational outcomes such as task completion, booking and membership accuracy, adoption, and reduced manual workarounds. Represent the voice of the operator inside ABC and explain tradeoffs clearly when the needs of boutique studios, gyms, franchises, and multi-location operators differ.

Требования

• Experience owning product work from problem framing and discovery through delivery, launch, and iteration.
• Experience delivering operational software, workflow-heavy SaaS, or products used by frontline or distributed teams.
• A practical understanding of membership, recurring billing, scheduling or booking, or another comparable operational domain.
• Experience with mobile or app-based products, or the ability to learn quickly what makes frontline mobile workflows work.
• Ability to work credibly with engineers and designers on APIs, systems of record, data consistency, and workflow behavior without needing to write production code.
• Strong customer discovery, prioritization, written communication, and stakeholder management skills.
• Ability to use qualitative feedback and product data to investigate a scenario, make a decision, and define measurable outcomes.
• A collaborative, curious, and accountable working style suited to an individual contributor role in a cross‑functional product organization.
• And It's Great to Have Experience with fitness, wellness, hospitality, retail, or another multi‑location or appointment‑based operating environment.
• Experience shipping changes into environments where teams are busy, and reliability matters immediately.
• Experience working with enterprise operators.
• Experience using automation or AI‑enabled tools to improve discovery, analysis, product operations, or customer workflows, with appropriate judgment about privacy and quality.
• A bachelor's degree in business, technology, or a related field. Equivalent practical experience is also welcome.
• Willingness to travel occasionally to visit studios, customers, or team locations as needed.

Compensation

Compensation for this role will be determined based on a variety of factors, including relevant experience, qualifications, skills, geographic location, and market considerations. The anticipated compensation range for this position is - €72,000 - €79,000 EUR- annually. In addition to base compensation, eligible employees may be offered other forms of compensation, such as bonuses, commissions, equity, or other incentive programs, where applicable. Compensation and benefits may vary by location and are subject to applicable legal, business, and market requirements.

Условия

Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!

• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
• Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
• Monthly reimbursement for your preferred health scheme
• EAP – we get you help when you need it. Period.
• Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
• And more! – so many benefits we couldn’t even fit them all here!

At ABC Fitness, we don’t just build technology—we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement.

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:

ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.com.

ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data‑driven solutions to simplify club management and engage members and clients. From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together. Learn more at abcfitness.com