Product Manager - Global Supplier Services

JPMorgan Chase & Co.; Plano (TX); On-site; USD 120,000 - 150,000; Full time

Job summary

JPMorgan Chase & Co. in Plano, TX seeks a Product Manager to own the end-to-end lifecycle of supplier services products. You drive customer value, craft roadmaps, guide launches, and ensure scalable, high‑quality offerings with strong operational support.

You will lead discovery and backlog management, measure success with key metrics, and mentor teams focused on invoicing and procurement while integrating tools like Ariba, Concur, and Supplier Central.

Qualifications

• 5+ years in product management or equivalent domain.
• Advanced knowledge of product development life cycle, design, and data analytics.
• Experience leading product life cycle activities including discovery, ideation, requirements and value management.
• Proven track record in invoicing and procurement product teams with process improvements.
• Strong understanding of automation in financial operations and tools.

Responsibilities

• Develops a product strategy and vision that delivers value to customers.
• Manages discovery and market research to connect customer needs to the roadmap.
• Owns backlog and aligns development with the strategic roadmap.
• Builds metrics for cost, features, reliability, and risk posture.
• Leads product team responsible for invoicing and procurement workflows.
• Drives automation initiatives using Ariba, Supplier Central, and Concur.
• Collaborates with operations to identify pain points and scale product enhancements.
• Integrates third-party tools and platforms into the product ecosystem.
• Acts as a liaison between product, operations, and support teams.

Skills

Product management

Lifecycle management

Data analytics

Stakeholder management

Invoicing & procurement tools

Automation technologies

Cross-functional leadership

Process improvement

Ariba/Concur familiarity

Tools

Ariba

Concur

Supplier Central

Job description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in the Global Supplier Services (GSS) organization, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Leads and mentors the product team responsible for invoicing and procurement, fostering a culture of strategic thinking and innovation.
• Drives automation initiatives and agentic solutions to optimize invoicing and procurement workflows, leveraging tools such as Ariba, Supplier Central, and Concur.
• Collaborates with GSS operations invoicing and procurement teams to identify pain points and deliver scalable, high-impact product enhancements.
• Integrates third-party tools and platforms into the product ecosystem, ensuring seamless support and operational excellence.
• Acts as a liaison between product, operations, and support teams to ensure alignment on business objectives and customer value delivery.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Demonstrated experience managing product teams in invoicing and procurement, with a track record of delivering process improvements.
• Strong understanding of automation technologies and agentic approaches in financial operations.
• Proficiency in working with third-party invoicing tools (e.g., Ariba, Concur) and custom platforms (e.g., Supplier Central).
• Excellent stakeholder management skills, with proven ability to collaborate across operations and support organizations.
• Ability to translate operational needs into strategic product requirements and actionable roadmaps.

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Prior experience leading cross-functional teams in a support or shared services environment.
• Familiarity with procurement best practices and compliance requirements in large, matrixed organizations.
• Experience implementing automated solutions for invoicing and procurement processes.
• Strong analytical skills to assess product performance and identify opportunities for agentic improvements.
• Ability to drive adoption of new technologies and tools within operational teams.