Product Delivery Manager - Global Supplier Services

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 110,000 - 160,000; Full time

Job summary

JPMorgan Chase & Co. in Columbus seeks a Product Delivery Manager within Global Supplier Services to optimize how products reach customers. You will lead end-to-end delivery, coordinate with partners, and drive improvements across processes and tooling to enable timely, compliant implementations.

Join a collaborative team at the forefront of strategy, technology, and execution, shaping how we deliver against our key priorities and making a visible impact on customer experiences.

Qualifications

• 5+ years of experience in product delivery or a related domain.
• Ability to execute operational management and change readiness activities.
• Strong understanding of delivery with a track record of continuous improvement.
• Experience in product or platform-wide release management and deployment strategies.

Responsibilities

• Lead end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting.
• Oversee change management activities across functional partners ensuring adherence to risk, controls, compliance, and regulatory requirements.
• Effectively manage timelines and dependencies, monitor blockers, ensure adequate resourcing, and liaise with stakeholders and functional partners.

Skills

Product delivery

Operational management

Change readiness

Continuous improvement

Release management

Job description

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Global Supplier Services, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. Joining the GSS team is an opportunity to help shape how we deliver against our most important priorities, working at the intersection of strategy, technology, and execution. You'll tackle complex challenges, influence how we work and deliver, and make a visible impact while growing your career alongside a collaborative and talented team.

Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics