Product Manager- Client Onboarding

JPMorgan Chase & Co.; Chicago (IL); Sur place; USD 120 000 - 170 000; Plein temps

Résumé du poste

JPMorgan Chase & Co. in Chicago is seeking a Product Manager for Client Onboarding and Servicing to drive end-to-end product life cycles, advocate for the customer, and deliver scalable, high-quality offerings that boost client value.

You will lead discovery, shape strategy, manage backlogs, and collaborate across teams to ensure reliable, compliant product launches that align with the firm’s risk and control standards.

Qualifications

• 5+ years of experience in product management or a related domain area.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Demonstrated ability to execute operational management and change readiness activities.
• Proven ability engaging with a technology and business audience alike.
• Proficiency in data and analytics to inform prioritization, measure performance, and drive decisions.
• Deep experience with risk, controls, compliance, and regulatory requirements embedded in delivery.
• Strong structured problem-solving skills and the ability to translate complexity into clear executive narratives.

Responsabilités

• Develops a product strategy and vision that delivers value to customers.
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.
• Owns and maintains a product backlog that supports the strategic roadmap and value proposition.
• Builds the framework and tracks key metrics such as cost, feature set, risk posture, and reliability.
• Directs end-to-end product delivery including intake, dependency management, release, deployment, and operationalization.
• Leads change management activities across partners, ensuring adherence to risk, controls, compliance, and regulatory requirements.
• Manages timelines and dependencies while addressing blockers, ensuring adequate resourcing and stakeholder liaison.
• Maintains a transparent portfolio view of timelines and dependencies; resolves blockers early.

Description du poste

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Client Onboarding and Servicing, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-team teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Direct the principal activities across the end-to-end product delivery journey-intake, dependency management, release and deployment, and product operationalization with a focus on feasibility and readiness
• Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Maintain a transparent portfolio view of timelines, cross-team dependencies, and environmental constraints; identify and resolve blockers early

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Demonstrated ability to execute operational management and change readiness activities
• Proven ability engaging with a technology and business audience alike
• Proficiency in data and analytics to inform prioritization, measure performance, and drive decisions.
• Deep experience with risk, controls, compliance, and regulatory requirements embedded in delivery.
• Strong structured problem-solving skills (hypothesis-driven analysis, root-cause identification, prioritization) and the ability to translate complexity into clear executive narratives and decision-ready materials.
• Excellent communication and stakeholder management; ability to lead through influence and drive cross-functional outcomes.

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience delivering automation and/or AI-enabled capabilities (e.g., workflow automation, decision support, intelligent document processing, or AI-assisted operations), including requirements shaping, backlog management, and post-implementation performance tracking.
• Familiarity with responsible AI and automation control considerations in a financial institution environment (e.g., governance, documentation, monitoring, and policy adherence), with the ability to partner effectively with risk and control stakeholders.

Additional information

• Visa sponsorship is not available for this position.

• Work schedules will be full-time in office, on a 40-hour per week schedule.