product manager for Pro onboarding

HireHi; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Kraken Pro ищет менеджера продукта с фокусом на онбординге и росте пользователей. В задачи входит ведение пути клиента от первой посадочной страницы до сделки.

Вам предстоит анализировать воронку, выявлять узкие места и внедрять улучшения совместно с дизайном, данными и маркетингом. У кандидата сильное чувство продукта, умение работать с данными и коммуникабельность.

Опыт работы с ИИ-инструментами для персонализации путей onboarding приветствуется; интерес к криптовалютам обязателен.

Qualifications

• 4+ лет опыта в управлении продуктом, особенно в онбординге или росте UX
• Сильное чувство продукта и умение упрощать сложные потоки, формировать доверие
• Высокий уровень владения данными: определение метрик, анализ воронок
• Отличные письменные и устные коммуникации, умение доносить идеи</br>
• Клиент-ориентированность и любознательность к пользователям торговли крипто
• Умение работать с AI-инструментами для персонализации опыта

Responsibilities

• Own the Kraken Pro onboarding experience from landing to first trade
• Assess the funnel, identify what works and what does not, and drive continuous UX improvements
• Develop a deep understanding of Pro customers and their needs during their first days
• Analyze onboarding data to identify friction points and high-impact opportunities
• Design an onboarding experience that builds trust and guides clients with confidence
• Help clients reach their first trade faster and with greater conviction
• Partner with Design, Data, Engineering, and Marketing to turn insights into shipped improvements
• Use AI to identify funnel friction, predict drop-offs, personalise onboarding paths and messaging

Skills

Product management

Onboarding

Growth UX

Data fluency

Communication

Tools

AI tools

Job description

Описание:

Payward builds globally accessible financial infrastructure designed to advance an open, global financial system. Kraken is a crypto platform offering spot trading, margin, futures, staking, and OTC services to individual investors and institutional clients. The Pro team develops Kraken Pro’s web and mobile trading experiences across spot and futures markets.

Задачи:

• Own the global Kraken Pro onboarding experience, from the first landing through the client’s first trade
• Assess the funnel, identify what works and what does not, and drive continuous UX improvements
• Develop a deep understanding of Pro customers, their needs during their first days, how to communicate with them, and what motivates them to trade
• Analyze onboarding data to identify friction points, drop-offs, and high-impact opportunities
• Design an onboarding experience that builds trust and guides clients with confidence
• Help clients reach their first trade faster and with greater conviction
• Partner with Design, Data, Engineering, and Marketing to turn insights into shipped improvements
• Use AI to identify funnel friction, predict drop-offs, personalize onboarding paths and messaging, and work faster

Требования:

• 4+ Years of product management experience, with a strong track record in onboarding, activation, or growth-oriented UX
• Strong product sense for user experience; able to identify friction, simplify complex flows, and design for trust and excitement
• Strong data fluency, including defining success metrics, analyzing funnels, and turning data into prioritized actions
• Excellent written and verbal communication; able to bring stakeholders along with clear narratives and numbers
• Customer-first mindset and genuine curiosity about users and what would motivate them to trade
• Fluent working with AI tools day to day to analyze data, personalize experiences, and work faster as a PM
• Passion for crypto and trading, with a strong belief in Kraken Pro’s mission

Условия:

• Qualified applicants with criminal histories are considered consistently with the San Francisco Fair Chance Ordinance
• Job-related skills or work-style assessments may be part of the hiring process; results are considered alongside experience and interviews and are not the sole basis for employment decisions
• The employer is committed to equal opportunity and does not tolerate discrimination or harassment based on protected characteristics