Product Manager for Next Generation Donor Experience

Scorpion Therapeutics; Bannockburn (IL); On-site; USD 154,000 - 243,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) match

Disability insurance

Life insurance

Tuition reimbursement

Paid volunteer time off

Holidays

Well-being benefits

Sick leave

Paid vacation

Job summary

Takeda seeks a senior product leader to own donor-engagement digital products in Bannockburn, IL. You will shape strategy, roadmap, and prioritization, aligning business goals with customer needs and regulatory requirements.

You will translate insights into personalized experiences, define success metrics, and drive cross-functional delivery with a focus on acquisition, activation, retention, and lifetime value.

Qualifications

• Experience in healthcare/life sciences or regulated customer engagement.
• Strong product leadership and customer-centric digital experience creation.
• Experience with customer data, segmentation, journey orchestration, and personalization.

Responsibilities

• Define and execute donor-engagement oriented product strategy and roadmaps.
• Lead omni-channel journey orchestration across web, mobile, email and SMS.
• Operationalize next-best-action models and measure impact of recommendations.
• Lead cross-functional product delivery and mentor Product Owners.

Skills

Product leadership

Customer-centric digital experience

Cross-functional initiative leadership

CRM/CDP/Journey orchestration/marketg

Agile/SDLC/DevSecOps

Salesforce experience

AI/Decisioning & predictive modeling

Experimentation & measurement

Education

Bachelor’s degree

Master’s degree preferred

MBA/Data Science preferred

Tools

CRM/CDP

Salesforce

Marketing automation platforms

Job description

How You Will Contribute

Product Strategy & Roadmap

• Partner with Marketing leadership to define and execute a multi-year donor engagement strategy and product roadmap.
• Co-own vision, roadmap, prioritization, and delivery of donor-facing digital products.
• Improve donor acquisition, activation, engagement, loyalty, retention, and donor lifetime value.
• Translate business objectives and customer needs into digital product investments and measurable outcomes.
• Balance customer needs, business priorities, technical feasibility, compliance, and timelines.

Customer Intelligence, Analytics & Personalization

• Translate customer intelligence, behavioral insights, and predictive analytics into donor experiences.
• Define requirements and roadmap priorities for personalization, audience activation, intelligent decisioning, and engagement optimization.
• Incorporate behavioral, lifecycle, eligibility, preference, and engagement signals into journeys.
• Evolve customer intelligence capabilities for acquisition, conversion, retention, reactivation, loyalty, and lifetime value.

Next-Best-Action & Intelligent Decisioning

• Operationalize next-best-action models using behavior, predictive analytics, business rules, and engagement signals.
• Turn model outputs into recommendations, decisioning frameworks, and donor engagement experiences.
• Define success measures and experimentation/adoption plans; govern and measure recommendation effectiveness.

Digital Experience & Omni-Channel Journey Orchestration

• Deliver omni-channel journey orchestration (web, mobile, email, SMS, emerging channels).
• Enable personalization via dynamic content decisioning, targeting, journey optimization, and behavioral strategies.

Product Delivery & Operational Excellence

• Lead cross-functional delivery; manage product lifecycle; communicate strategy, progress, value, risks, and outcomes.
• Lead and mentor Product Owners.

Skills & Qualifications

• 8+ years related experience; Bachelor’s degree in relevant fields.
• Preferred: Master’s (MBA/Data Science/etc.).
• Required: healthcare/life sciences/regulated customer engagement (including blood/plasma donation).
• Strong product leadership, customer-centric digital experience creation, cross-functional initiative leadership.
• Experience with customer data/segmentation/journey orchestration/personalization; experimentation and measurement.
• Knowledge of next-best-action/AI/decisioning and predictive modeling concepts.
• Experience with CRM/CDP/journey orchestration/marketing automation; Agile/SDLC/DevSecOps. Salesforce experience preferred; certifications preferred.

Takeda Compensation and Benefits Summary (for location Bannockburn, IL)

• Base salary range: $154,400.00–$242,550.00.
• Potential eligibility for incentives; medical/dental/vision, 401(k) match, disability, life insurance, tuition reimbursement, paid volunteer time off, holidays, well-being benefits; up to 80 hours sick time and up to 120 hours paid vacation for new hires.