Product Manager: E-commerce Growth & Customer Experience

Macy's, Inc.; Mason (FL); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with well‑

Tuition reimbursement

Job summary

Macy’s, Inc. is seeking a Product Manager to own the product roadmap and drive customer- and colleague-centric experiences across our e-commerce platforms.

You will collaborate with design, engineering, analytics, and business teams to ideate, refine, and ship features that grow the customer base and improve engagement. The role requires strong business acumen in retail/e-commerce, a data-driven mindset, and the ability to lead in an agile environment.

Qualifications

• Bachelor’s degree or equivalent work experience in a related field required.
• Experience in product strategy, product management, design, engineering, site merchandising, or management consulting preferred.
• Ability to work a flexible schedule based on department and company needs.

Responsibilities

• Develop and maintain a product roadmap aligned to business goals and product strategy by delivering key milestones and achieving defined KPIs.
• Communicate product vision, roadmap, and progress to partners across Macy’s.
• Identify and prioritize opportunities to improve customer & colleague experiences through cross-functional collaboration, data analysis, and deep understanding of customer & colleague needs.
• Define product and customer/colleague experiences through clear, detailed, and timely artifacts, including product requirements and user stories.
• Collaborate with design, engineering, analytics, and other product managers to design, build, and launch product features that drive growth and engagement.
• Maintain a healthy, prioritized backlog of well-groomed, insight-driven user stories.
• Partner with engineering scrum teams and technical leads to refine requirements that support simple, intuitive user experiences.
• Define success metrics, ramp plans, and measurement criteria.
• Design and run experiments to test hypotheses and identify solutions that improve conversion, engagement, customer loyalty, and colleague adoption.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Skills

Product strategy

Customer focus

Data-driven decisions

Cross-functional leadership

Agile execution

E-commerce acumen

Tech & product fluency

Emerging tech awareness

Stakeholder communication

Growth mindset

Education

Bachelor's degree or equivalent work experience

Job description

Macy’s, Inc. is seeking a Product Manager to own the product roadmap and drive customer- and colleague-centric experiences across our e-commerce platforms.

You will collaborate with design, engineering, analytics, and business teams to ideate, refine, and ship features that grow the customer base and improve engagement. The role requires strong business acumen in retail/e-commerce, a data-driven mindset, and the ability to lead in an agile environment.