Product Manager Director - Client Lifecycle Management

DTCC; Jersey City (NJ); Hybrid; USD 120,000 - 160,000; Full time

Job summary

A leading company in financial services is seeking a Product Manager Director for Client Lifecycle Management. This role involves setting the vision and strategy for the platform, collaborating with various teams, and ensuring alignment with business goals. The ideal candidate will have extensive experience in technology-enabled business platforms and strong leadership skills.

Benefits

Competitive compensation

Comprehensive health insurance

Pension / Retirement benefits

Paid Time Off

Flexible/hybrid work model

Qualifications

• Minimum of 10 years of related experience.
• Consistent record of leading large-scale, enterprise-level technology platforms.

Responsibilities

• Accountable for the Client Lifecycle Management platform.
• Partner with cross-functional teams to execute strategy.
• Develop and own the product lifecycle management process.

Skills

Leadership

Collaboration

Communication

Financial Management

Agile Methodology

Education

Bachelor's degree

Job description

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Enterprise Services comprises of multiple business platforms including Client Services, Global Business Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which report into the Chief of Enterprise Services. These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end-to-end best practices.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

Being a member of the Enterprise Services team, The Product Manager Director - Client Lifecycle Management, is responsible for setting the vision, strategy, OKRs and critical initiatives for the platform. In this capacity the Director will partner with other Product Managers, Technology, Client Operations, Finance, Sales and Client Relationship Managers, to ensure that their functional priorities and requirements align with the platform strategy and clients' needs. The Director is the product champion and subject matter authority who is responsible for representing the 'voice' of the industry and clients to the product development squads responsible for building and sustaining the platform.

Your Primary Responsibilities:

• Ultimately accountable for the Client Lifecycle Management platform
• Partner with cross-functional collaborators to ensure the execution of the strategy and achievement of business goals
• Provide support to external and internal customers, acting as an evangelist for the platform
• Provide clarity with DTCC Leadership on the roadmap, critical metrics, operating expenses and overall business value of the platform
• Ensures the goals and backlog for the squads is aligned to Product Roadmap
• Help build Platform Management standards
• Adheres to the new initiative approval process (NIAP), when applicable
• Develop, implement, and ultimately own the product lifecycle management process. This includes:
  • Work closely with partners to identify gaps/opportunities and identify solutions to address these
  • Road test those solutions with internal and external clients to make sure the solutions work for them
  • Prioritize product features and functionalities and manage expectations with partners
  • Support other members of the delivery team as the onsite voice of the customer, resolving queries as they are raised
  • Partner with internal collaborators to bring platform to market
• Mitigates risk by following established procedures, spotting key errors and demonstrating strong ethical behavior

**NOTE: The Primary Responsibilities of this role are not limited to the details above. **

Qualifications:

• Minimum of 10 years of related experience
• Bachelor's degree preferred or equivalent experience
• Consistent record of leading large-scale, enterprise-level technology enabled business platforms

Talents Needed for Success:

• Results driven individual with proven experience in matrix leadership skills
• Strong interpersonal skills and ability to collaborate with cross-functional teams.
• Ability to align platform strategies with overall business goals
• Demonstrated exceptional conceptual skills with ability to identify, analyze, evaluate alternatives and formulate responses to resolve business and customer problems
• Demonstrated exceptional written and verbal communications skills, including the ability to develop and conduct presentations for clients and executive management
• Experience with financial management, P&L management and/or cost allocation strategies
• Understanding of core technology concepts related to B2B system integration
• Experience in Agile methodology Foundational knowledge and experience with the technology stack supporting the platform

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.