Product Manager, Digital Service Management (Firmwide)

Northern Trust Corp; Chicago (IL); Presencial; USD 115.000 - 195.000; Jornada completa

Descripción de la vacante

Northern Trust is seeking a Senior Product Manager to execute the product strategy for Digital Service Mgt, coordinating across business operations, technology, and governance. You will translate needs into prioritized enhancements, manage the roadmap, and drive adoption while maintaining risk controls and data integrity.

This role emphasizes end-to-end product stewardship, release readiness, and continuous improvement across firmwide case-management capabilities.

Formación

• Education: College or university degree and/or relevant proven work experience.
• Product and domain skills: translate business needs into product requirements, prioritize work, support delivery and post-launch assessment; knowledge of case management or workflow platforms.
• Analysis and controls: strong analytical and problem-solving skills; define KPIs; understand risk-aware delivery, access controls, auditable workflows.
• Communication and execution: strong oral and written communication; build relationships, influence and negotiate across disciplines; connect product decisions to business strategy.
• Preferred experience: enterprise case-management or workflow platforms; Agile delivery; UAT; reporting and analytics; program governance.

Responsabilidades

• Discovery: gather and validate needs through stakeholder interviews, workflow observation and user feedback; create personas and journey maps.
• Roadmap and prioritization: translate strategy into backlog with governance; assess value, risk, cost and dependencies; document trade-offs.
• Requirements and delivery: define user stories and acceptance criteria for case types, intake forms, routing, milestones, search and reporting.
• Firmwide workflow standards: promote reusable patterns; onboard changes; maintain inventory and documentation.
• Risk and controls: define access, auditability and protection of sensitive data; track remediation.
• Information lifecycle: retention, purge and legal-hold requirements; coordinate with data services.
• Release readiness: coordinate testing, readiness and launch criteria; conduct post-launch reviews.
• Adoption and enablement: train users; maintain materials; communicate changes and gather feedback.
• Performance and improvement: maintain product scorecard; monitor KPIs; identify improvements.

Conocimientos

Product and domain skills

Analysis and controls

Communication and execution

Preferred experience

Educación

College or university degree

Herramientas

Appian

Descripción del empleo

Northern Trust is seeking a Senior Product Manager to execute the product strategy for Digital Service Mgt, coordinating across business operations, technology, and governance. You will translate needs into prioritized enhancements, manage the roadmap, and drive adoption while maintaining risk controls and data integrity.

This role emphasizes end-to-end product stewardship, release readiness, and continuous improvement across firmwide case-management capabilities.