Product Manager - Digital CX

Gardner Resources Consulting, LLC; Lexington (MA); On-site; USD 110,000 - 140,000; Full time

Job summary

Gardner Resources Consulting, LLC seeks a Product Owner/Manager with 5+ years of Agile experience to drive digital customer experiences for healthcare clients in Lexington, MA. You will partner with cross-functional teams to define roadmaps, prioritize backlogs, and ensure successful delivery.

The ideal candidate has strong communication skills across technical and non-technical audiences, proven problem-solving abilities, and a passion for continuous process improvement, with diabetes domain

Qualifications

• Bachelor's degree with 5+ years of related work experience.
• 5+ years using Agile methodologies in Product Owner or Product Manager roles.
• Knowledge of IT systems development is strongly preferred.
• Familiarity with Web and CRM platforms is strongly preferred.
• Strong communication skills with audiences across technical backgrounds.
• Experience in digital customer experience/success is preferred.
• Demonstrates flexibility in a fast-paced, growth environment.
• Strong problem-solving abilities for complex business challenges.
• Passion for continuous process improvement.
• Diabetes experience or knowledge is a plus.

Skills

Agile methodologies

Communication skills

Digital customer experience

Adaptability

Problem solving

Diabetes domain knowledge

Education

Bachelor's degree

Tools

IT systems development

Web platforms

CRM platforms

Job description

• Bachelor's degree and 5+ years of relevant work experience.
• 5+ years of experience using Agile methodologies, related to Product Owner & Product Manager roles.
• Knowledgeable of IT systems development strongly preferred
• Familiarity with Web and CRM platforms strongly preferred
• Demonstrates strong communication skills with audiences with various levels of technical background.
• Experience in digital customer experience/success is preferred
• Demonstrated flexibility and ability to function in a fast-paced, growth industry and work environment
• Strong problem-solving skills for complex business challenges.
• Passion to continuously improve processes and practices.
• Diabetes experience or knowledge is a plus