Digital CX Product Manager — Agile & Growth

Gardner Resources Consulting, LLC; Lexington (MA); Sur place; USD 110 000 - 140 000; Plein temps

Résumé du poste

Gardner Resources Consulting, LLC seeks a Product Owner/Manager with 5+ years of Agile experience to drive digital customer experiences for healthcare clients in Lexington, MA. You will partner with cross-functional teams to define roadmaps, prioritize backlogs, and ensure successful delivery.

The ideal candidate has strong communication skills across technical and non-technical audiences, proven problem-solving abilities, and a passion for continuous process improvement, with diabetes domain

Qualifications

• Bachelor's degree with 5+ years of related work experience.
• 5+ years using Agile methodologies in Product Owner or Product Manager roles.
• Knowledge of IT systems development is strongly preferred.
• Familiarity with Web and CRM platforms is strongly preferred.
• Strong communication skills with audiences across technical backgrounds.
• Experience in digital customer experience/success is preferred.
• Demonstrates flexibility in a fast-paced, growth environment.
• Strong problem-solving abilities for complex business challenges.
• Passion for continuous process improvement.
• Diabetes experience or knowledge is a plus.

Connaissances

Agile methodologies

Communication skills

Digital customer experience

Adaptability

Problem solving

Diabetes domain knowledge

Formation

Bachelor's degree

Outils

IT systems development

Web platforms

CRM platforms

Description du poste

Gardner Resources Consulting, LLC seeks a Product Owner/Manager with 5+ years of Agile experience to drive digital customer experiences for healthcare clients in Lexington, MA. You will partner with cross-functional teams to define roadmaps, prioritize backlogs, and ensure successful delivery.

The ideal candidate has strong communication skills across technical and non-technical audiences, proven problem-solving abilities, and a passion for continuous process improvement, with diabetes domain