Product Manager, Digital Brokerage Experience (Remote)

Empower; United States; On-site; USD 96,000 - 136,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Tuition reimbursement

Casual dress code

Generous PTO & holidays

Volunteer time off

Job summary

Empower is building a native digital brokerage experience to help customers understand portfolios, research securities, trade, and track activity with confidence. You will shape journeys across brokerage experiences, translating complex data into intuitive user interfaces, and collaborating with design, engineering, research, and business teams.

You bring 3+ years in product management for consumer-facing digital products, preferably fintech, with strong judgment and communication skills to

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years of product management or directly relevant digital product experience working with engineering, design, research, and other cross-functional teams.
• Experience building or supporting consumer-facing digital products, preferably within financial services, fintech, investing, retirement, or another complex digital product environment.
• Strong product judgment and the ability to turn complex financial information, capabilities, and customer needs into experiences that feel simple and intuitive.
• A strong interest in customer engagement and behavior, with experience identifying opportunities to improve adoption, usage, retention, or other measures of customer value.
• Experience defining product requirements and partnering closely with design on customer journeys, interaction design, information architecture, navigation, and information presentation.
• Strong analytical skills and experience using quantitative and qualitative data to identify insights, prioritize opportunities, and evaluate product performance.
• Strong prioritization and stakeholder-management skills, including experience navigating dependencies across multiple teams.
• Excellent communication, storytelling, and organizational skills.
• Demonstrated ability to independently drive product initiatives, collaborate effectively, and deliver results in a cross-functional environment.

Responsibilities

• Build and continuously improve Empower’s native digital brokerage experience, with a focus on creating intuitive and engaging experiences that customers return to as they manage their investments.
• Own and support customer journeys and features across key brokerage experiences, including understanding and reviewing positions and account details, searching for and researching securities, placing trades and tracking orders.
• Identify opportunities to increase brokerage adoption, engagement, and ongoing customer value, using customer behavior and feedback to understand where we can make the investing experience more useful.
• Help evolve Empower’s brokerage capabilities to support multiple customer contexts, including direct-to-consumer brokerage and Self-Directed Brokerage Accounts within employer-sponsored retirement plans.
• Partner closely with design to simplify complex financial information and create clear information architecture, navigation, interaction patterns, and visual presentation across brokerage experiences.
• Use customer research, usability testing, behavioral data, experimentation, competitive research, and market insights to identify customer needs, friction points, and opportunities.
• Translate customer, business, and technical needs into clear product requirements and priorities in partnership with engineering, design, research, operations, and other teams.
• Contribute to product strategy and roadmap development by identifying opportunities and helping prioritize investments based on customer value, business impact, data, and feasibility.
• Partner across Empower to connect brokerage experiences with customers' broader financial lives, including retirement, investing, financial planning, and other Empower experiences.
• Define and track measures of success across adoption, engagement, usability, customer satisfaction, and digital behavior, using results to inform ongoing product optimization.
• Use quantitative and qualitative insights, experimentation, and agile validation methods to test hypotheses and inform product decisions.
• Navigate initiatives through the full product lifecycle, including discovery, requirements, prioritization, development, compliance and legal review, launch, measurement, and post-launch optimization.

Skills

Product management

Cross-functional collaboration

Analytical thinking

Stakeholder management

Communication skills

Education

Bachelor's degree or equivalent

Job description

Empower is building a native digital brokerage experience to help customers understand portfolios, research securities, trade, and track activity with confidence. You will shape journeys across brokerage experiences, translating complex data into intuitive user interfaces, and collaborating with design, engineering, research, and business teams.

You bring 3+ years in product management for consumer-facing digital products, preferably fintech, with strong judgment and communication skills to