Product Manager — Digital Brokerage Experience

Empower; United States; Hybrid; USD 96,000 - 136,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Tuition reimbursement

Casual environment

Paid time off

Volunteer time

Parental leave

BRGs

Job summary

Empower is building a native digital brokerage experience for retail investors, helping customers understand investments, monitor progress, and take action with confidence.

As a Product Manager on the Wealth Products & Solutions team, you will translate customer needs into clear product requirements, collaborate with design and engineering, and drive the brokerage journey across accounts, trading, and opportunities.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years of product management or directly relevant digital product experience working with engineering, design, research, and other cross-functional teams.
• Experience building or supporting consumer-facing digital products, preferably within financial services, fintech, investing, retirement, or another complex digital product environment.
• Strong product judgment and the ability to turn complex financial information, capabilities, and customer needs into experiences that feel simple and intuitive.
• A strong interest in customer engagement and behavior, with experience identifying opportunities to improve adoption, usage, retention, or other measures of customer value.
• Experience defining product requirements and partnering closely with design on customer journeys, interaction design, information architecture, navigation, and information presentation.
• Strong analytical skills and experience using quantitative and qualitative data to identify insights, prioritize opportunities, and evaluate product performance.
• Strong prioritization and stakeholder-management skills, including experience navigating dependencies across multiple teams.
• Excellent communication, storytelling, and organizational skills.
• Demonstrated ability to independently drive product initiatives, collaborate effectively, and deliver results in a cross-functional environment.

Responsibilities

• Help build and continuously improve Empower’s native digital brokerage experience, with a focus on creating intuitive and engaging experiences that customers return to as they manage their investments.
• Own and support customer journeys and features across key brokerage experiences, including understanding and reviewing positions and account details, searching for and researching securities, placing trades and tracking orders.
• Identify opportunities to increase brokerage adoption, engagement, and ongoing customer value, using customer behavior and feedback to understand where we can make the investing experience more useful.
• Help evolve Empower’s brokerage capabilities to support multiple customer contexts, including direct-to-consumer brokerage and Self-Directed Brokerage Accounts within employer-sponsored retirement plans.
• Partner closely with design to simplify complex financial information and create clear information architecture, navigation, interaction patterns, and visual presentation across brokerage experiences.
• Use customer research, usability testing, behavioral data, experimentation, competitive research, and market insights to identify customer needs, friction points, and opportunities.
• Translate customer, business, and technical needs into clear product requirements and priorities in partnership with engineering, design, research, operations, and other teams.
• Contribute to product strategy and roadmap development by identifying opportunities and helping prioritize investments based on customer value, business impact, data, and feasibility.
• Partner across Empower to connect brokerage experiences with customers’ broader financial lives, including retirement, investing, financial planning, and other Empower experiences.
• Define and track measures of success across adoption, engagement, usability, customer satisfaction, and digital behavior, using results to inform ongoing product optimization.
• Use quantitative and qualitative insights, experimentation, and agile validation methods to test hypotheses and inform product decisions.
• Navigate initiatives through the full product lifecycle, including discovery, requirements, prioritization, development, compliance and legal review, launch, measurement, and post-launch optimization.

Skills

Product management

Cross-functional teams

Customer engagement

Analytical skills

Prioritization

Communication

Education

Bachelor’s degree or equivalent

Job description

Empower is building a native digital brokerage experience for retail investors, helping customers understand investments, monitor progress, and take action with confidence.

As a Product Manager on the Wealth Products & Solutions team, you will translate customer needs into clear product requirements, collaborate with design and engineering, and drive the brokerage journey across accounts, trading, and opportunities.