Product Manager, Conversational AI

SupportFinity™; San Francisco (CA); On-site; USD 163,200 - 244,800; Full time

Benefits offered by this job

Daily breakfast and lunch

2% company match on 401(k)

Learning and development stipends

Job summary

A leading health tech company in San Francisco is seeking a Product Manager to lead the development of a hybrid care assistant aimed at delivering high-quality MSK care. In this role, you'll be responsible for the product strategy and ensuring the assistant provides valuable assistance to members. The ideal candidate has a minimum of 3 years of experience in AI product management and strong analytical skills. Enjoy benefits like daily meals and a hybrid work model featuring office time three days a week.

Qualifications

• 3+ years of experience as a Product Manager building AI-driven software products.
• Direct experience with LLM-powered products and conversational interfaces.
• Strong analytical skills using data to define problems and guide decisions.

Responsibilities

• Lead the end-to-end experience of our hybrid care assistant.
• Collaborate closely with cross-functional teams.
• Drive measurable improvements to member engagement.

Skills

Experience with AI-driven products

Strong analytical skills

Cross-functional collaboration

Familiarity with LLM products

Job description

About the Role

As a Product Manager on Hinge Health’s Intelligent Care team, you will lead the end-to-end experience of our member‑facing hybrid care assistant. You will own an LLM‑powered conversational product that helps bring high‑quality MSK care to wherever our members are. You will own the product strategy, safety, and performance of the assistant’s conversations, ensuring it reaches out to members at the right moments, delivers helpful and clinically sound guidance, and seamlessly escalates to our Care Team when human support is needed.

You’ll collaborate closely with Engineering, Design, Data Science, Clinical, Legal, Compliance, Applied Science, and fellow PMs. We also provide daily breakfast and lunch for onsite team members. Your work will directly shape member experience, drive engagement and retention, reduce care team workload, and advance our company‑level strategy for intelligent, scalable care delivery.

What You’ll Accomplish

• Establish clear baselines and evaluation frameworks for engagement, conversational success rates, and care team workload reduction.
• Ship meaningful improvements to the care assistant that measurably impact key KPIs. This includes new use cases, enhanced conversation flows, or safety/guardrail updates.
• Drive a measurable increase in member engagement by expanding the assistant’s ability to deliver timely, personalized, and high‑quality guidance.
• Achieve reductions in Care Team workload by increasing the percentage of member needs handled safely and effectively through hybrid automation.
• Improve conversational performance through continuous iteration on prompts, workflows, escalation logic, and quality metrics.
• Partner with PMs and cross‑functional teams to scale the assistant to additional product areas, increasing coverage of member needs and overall program impact.

Hinge Health Hybrid Model

We believe that remote work and in‑person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days per week, for the full 8 hours of a typical business day. The San Francisco office has a dog‑friendly workplace program.

Basic Qualifications

• 3+ years of experience as a Product Manager building and shipping AI‑driven software products.
• Direct experience working with LLM‑powered products, including model‑driven features, conversational interfaces, or agent‑like systems.
• Familiarity with prompt design, evaluation frameworks, and LLM performance measurement.
• Experience driving cross‑functional initiatives with Engineering, Design, Data Science, and specialized partners (e.g., Legal, Compliance).
• Strong analytical skills with the ability to use data to define problems, evaluate tradeoffs, and guide decisions.

Preferred Qualifications

• Experience with AI safety, guardrails, or human‑in‑the‑loop systems, especially in member‑ or customer‑facing contexts.
• Background in healthcare, digital health, or regulated environments.
• Prior work collaborating with clinical teams or subject‑matter experts.
• Experience building member‑facing products at scale, particularly those driving engagement, retention, or behavior change.

Compensation

This position will have an annual salary, plus equity and benefits. Please note the annual salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. The annual salary range for this position is $163,200 – $244,800.

About Hinge Health

Hinge Health leverages software, including AI, to largely automate care for joint and muscle health, delivering an outstanding member experience, improved member outcomes, and cost reductions for its clients. The company has designed its platform to address a broad spectrum of MSK care—from acute injury, to chronic pain, to post‑surgical rehabilitation—and the platform can help to ease members’ pain, improve their function, and reduce their need for surgeries, all while driving health equity by allowing members to engage in their exercise therapy sessions from anywhere. The company is headquartered in San Francisco, California.

What You’ll Love About Us

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender‑affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
• Planning for the future: Start saving for the future with our traditional or Roth 401(k) retirement plan options which include a 2% company match.
• Modern life stipends: Manage your own learning and development.

Culture & Engagement

Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.

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