Product Manager: Client Portal & AI-Driven Experience

Gallagher; Rolling Meadows (IL); On-site; USD 110,000 - 150,000; Full time

Job summary

Arthur J. Gallagher & Co. is seeking a Product Manager to lead the strategy and adoption of Gallagher’s client portal experiences.

You will align client needs, business priorities, data and technology to deliver intuitive digital journeys that drive value across regions and client segments. In this role you will partner with Product Owners, UX, Engineering and go-to-market teams, guiding discovery through launch in Gallagher’s Agile operating model while leveraging AI to accelerate outcomes and

Qualifications

• 5+ years of product management, digital product, product owner or comparable experience delivering software products in a complex organization.
• Experience with Agile product delivery, roadmaps, prioritization and backlog management using Azure DevOps, Jira or similar tools.
• Strong product discovery skills, including client research, Design Thinking, Lean UX, prototyping and experimentation.
• Ability to use analytics, feedback and business data to define product measures and make evidence-based decisions.
• Working knowledge of generative AI, agents, retrieval, responsible AI controls and MCP or comparable integration patterns.
• Experience partnering across product, design, engineering, data, operations, security and go-to-market teams.
• Clear executive communication and the ability to lead through influence in a global, matrixed environment.

Responsibilities

• Drive the product vision, strategy and outcome-based roadmap for client portal capabilities.
• Use client research, analytics, market insight and stakeholder input to identify and validate opportunities.
• Prioritize the product backlog and guide work through planning, delivery, release and adoption.
• Partner with Product Owners, UX, Engineering, Architecture, Data, QA, Security, Marketing and business leaders.
• Create reusable, scalable experiences that support multiple regions, divisions and client segments.
• Define and deliver on success measures and use adoption, engagement, satisfaction and business outcomes to guide investment decisions.
• Communicate product direction, decisions, risks and progress clearly to senior leaders and cross-functional teams.
• Leverage AI tools to accelerate discovery, research synthesis, requirements, design, backlog quality, analytics and communications.
• Identify AI-enabled product opportunities that improve client value, colleague productivity, decision quality and service efficiency.

Skills

Product management

Agile delivery

Analytics

AI awareness

Cross-functional collaboration

Executive communication

Tools

Azure DevOps

Jira

Job description

Arthur J. Gallagher & Co. is seeking a Product Manager to lead the strategy and adoption of Gallagher’s client portal experiences.

You will align client needs, business priorities, data and technology to deliver intuitive digital journeys that drive value across regions and client segments. In this role you will partner with Product Owners, UX, Engineering and go-to-market teams, guiding discovery through launch in Gallagher’s Agile operating model while leveraging AI to accelerate outcomes and