Lead Product Manager - Portals Platforms

C T Corporation System (DE); Chicago (IL); On-site; USD 140,000 - 190,000; Full time

Job summary

Wolters Kluwer in Chicago, IL is seeking a Lead Product Manager for Portals Platforms to drive customer-focused product value across MyCT and CT Advantage. You’ll translate workflows into priorities, partnering with engineering, design, and sales to build and launch AI-enabled solutions.

You’ll apply discovery, experimentation, and telemetry to inform decisions, while guiding teams through a matrixed environment and ensuring alignment with business goals.

Qualifications

• Strong customer understanding and ability to translate workflows into product outcomes.
• Proven ability to plan and conduct user research, synthesize evidence, and translate learnings into decisions.
• Demonstrated ability to balance customer value, business value, technical feasibility, and risk.
• Experience shipping enterprise software and SaaS products with AI-enabled features.
• Ability to lead and influence in a matrixed organization across multiple functions.

Responsibilities

• Develop and prioritize product roadmaps for CT portal products (MyCT, CT Advantage) based on customer and market insights.
• Collaborate with Engineering, Design, Product Marketing, Sales, Customer Success, and Operations to discover, build, launch, and improve products.
• Apply AI-enabled development practices to accelerate learning, prototyping, and execution while maintaining accountability for outcomes.
• Translate customer and market insight into measurable product priorities and outcomes.
• Balance short-term delivery with long-term strategic value and forecast potential impact.

Skills

Customer insights

Decision making

Cross-functional leadership

AI-enabled product

Discovery & experimentation

Market analysis

Education

Bachelor’s degree or equivalent

Job description

Product Management at Wolters Kluwer

"Great products are built by teams that deeply understand customer workflows, use evidence to make decisions, and continuously learn faster than the markets they serve."

We're evolving our product organization to be more customer-obsessed, evidence-driven, and AI-enabled than ever. Product Managers use AI to accelerate discovery, experimentation, and execution while applying strong judgment and maintaining accountability for outcomes.

We expect our teams to focus on customer value, work across boundaries, challenge assumptions, and continuously improve both products and the way they Product Managers look beyond roadmap execution to continually reassess the customer problems that matter most and pursue different solutions when they can create greater value.

Essential Duties and Responsibilities

The Lead Product Manager - Portals Platforms is responsible for creating customer and business value through Wolters Kluwer's CLC portal products including MyCT and CT Advantage. This role combines customer understanding, product judgment, experimentation, and execution to deliver products that customers adopt and value.

The Lead Product Manager - Portals Platforms develops a deep understanding of customer workflows, identifies meaningful problems to solve, and translates customer, market, and business insight into product priorities and measurable outcomes. They work closely with Engineering, Design, Product Marketing, Sales, Customer Success, Operations, and domain experts to discover, build, launch, and improve products.

Product Managers are expected to embrace AI-enabled ways of working and the Agentic Product Development Life Cycle, using AI to accelerate learning, prototyping, experimentation, and execution while remaining accountable for product decisions and outcomes.

Knowledge/Skills/Abilities

• Deep customer orientation and the ability to translate customer and professional workflow understanding into valuable product outcomes.
• Ability to plan and conduct customer research using appropriate qualitative and quantitative methods, synthesize evidence, and translate learning into product decisions.
• Ability to plan and conduct customer research using appropriate qualitative and quantitative methods, synthesize evidence, and translate learning into product decisions.
• Strong product judgment and the ability to balance customer value, business value, technical feasibility, and risk.
• Commercial judgment and the ability to understand the product's business model, contribute to forecasts, evaluate willingness to pay and differentiation, and use commercial performance to guide decisions.
• Strong understanding of modern Product Management practices, including discovery, experimentation, prototyping, telemetry, launch, adoption, and continuous improvement.
• Ability to use customer evidence, experimentation, and business data to make product decisions.
• Working fluency in AI-enabled product development and the use of AI to accelerate learning, decision-making, and execution.
• Ability to lead product outcomes in a matrixed organization by aligning cross-functional teams, managing dependencies, and influencing decisions without direct authority.
• Strong communication and influence skills, with the ability to adapt messages and communication style for customers, delivery teams, and business partners.
• Curiosity, adaptability, and commitment to continuous learning and improvement.

QUALIFICATIONS

Education

• Bachelor's degree or equivalent practical experience required. Relevant professional experience or domain expertise may substitute where appropriate.

Experience

• Product Management experience in enterprise software, SaaS, information services, or similarly complex product environments
• Experience using AI to accelerate customer understanding, insight synthesis, experimentation, prototyping, and product execution while maintaining strong human judgment
• Experience applying AI and automation in product development to enhance requirements definition, accelerate delivery, or enable intelligent product capabilities-
• Hands-on experience shipping products and experiences to clients in the invoicing, billing, and financial services domain.
• Demonstrated experience translating customer, market, workflow, and business insight into product priorities and measurable outcomes.
• Experience working across discovery, validation, launch, and continuous product improvement.
• Experience building, launching, or improving AI-enabled products, capabilities or workflows.
• Experience using customer feedback, experimentation, and product telemetry to improve product outcomes.
• Experience partnering effectively with Engineering, Design, Product Marketing, Sales, Customer Success, Operations, and domain experts.
• Proven ability to operate in distributed, matrixed organizations with strong cross-functional collaboration.
• Ability to work US East Coast or Central hours

TRAVEL & WORK ARRANGEMENT

Ability to travel as needed (approx