Product Manager (Client Data & Operations)

Salmon; United States; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Trips to Manila

Beach house week

Equal opportunity employer

Job summary

Salmon is seeking a remote Product Manager to own and evolve internal data verification workflows feeding a global operations platform. You will drive process automation, define user journeys, and translate regulatory needs into concrete requirements for Engineering.

The role blends business, technology, and data to improve efficiency and quality across Operations. With 3+ years in product ownership and a track record of improving back-office processes, you will collaborate with Compliance,

Qualifications

• 3+ years of experience as a Product Manager, Product Owner, or Business/System Analyst with strong product ownership experience.
• Hands-on experience owning and improving internal products, operational workflows, or back-office processes.
• Data-driven mindset with working knowledge of SQL and experience using operational metrics to evaluate performance and identify improvement opportunities.
• Hands-on experience using AI tools to streamline daily work, improve productivity, and identify opportunities for process automation.

Responsibilities

• Own client data verification and update processes end-to-end, from identifying challenges to designing, implementing, and continuously improving solutions.
• Build and evolve an internal product used daily by the Operations team to manage client data verification workflows.
• Drive operational efficiency, data quality, and process automation at the intersection of business, technology, and data.
• Translate business and regulatory needs into clear product and functional requirements, working closely with Engineering.
• Define and track operational metrics, including processing times, queue performance, verification statuses, and process efficiency.
• Use SQL to investigate issues and identify improvement opportunities.
• Collaborate with Operations, Compliance, Customer Service, Antifraud, and Engineering to align stakeholders and deliver end-to-end processes.

Skills

Product ownership

Data-driven

SQL knowledge

AI tools usage

Stakeholder management

Tools

SQL

BPMN

Job description

Описание

Remote | UTC+8 | Core collaboration hours: 12:00-6:00 PM Manila Time Salmon is a technology-driven financial company building a banking and lending platform across Southeast Asia, starting in the Philippines. We combine global fintech expertise with deep local market knowledge to make financial services simple, accessible, and useful for millions of people across the region. 7M+ app downloads. 2M+ monthly active users. 10,000+ partner stores. US$310M+ raised from leading global investors. Manila-based, globally distributed, and hybrid-first - our team spans 45+ countries. If you want to solve complex problems at scale and impact how millions of people access and manage money, come build with us. Southeast Asia's fintech moment starts here. You'll build the processes and tooling behind client data quality at Salmon - reducing manual work and making Operations' output measurable.

Задачи

• Own client data verification and update processes end-to-end, from identifying challenges to designing, implementing, and continuously improving solutions.
• Build and evolve an internal product used daily by the Operations team to manage client data verification workflows.
• Work at the intersection of business, technology, and data, driving operational efficiency, data quality, and process automation.
• Analyze, design, and optimize business processes for manual client data verification and updates.
• Drive the development of an internal Operations platform, defining user journeys, workflow logic, product requirements, and priorities.
• Identify bottlenecks, eliminate unnecessary manual steps, and drive automation initiatives.
• Translate business and regulatory needs into clear product and functional requirements, working closely with Engineering to deliver solutions.
• Define and track operational metrics, including processing times, queue performance, verification statuses, and process efficiency.
• Use SQL to investigate issues and identify improvement opportunities.
• Collaborate with Operations, Compliance, Customer Service, Antifraud, and Engineering to align stakeholders and deliver seamless end-to-end processes.

What makes you a strong fit

• 3+ years of experience as a Product Manager, Product Owner, or Business/System Analyst with strong product ownership experience.
• Hands-on experience owning and improving internal products, operational workflows, or back-office processes.
• Strong business process analysis and optimization skills, including AS-IS/TO-BE mapping and experience with BPMN or similar tools.
• Ability to independently identify problems, prioritize improvements, define product requirements, and drive solutions from idea to implementation.
• Data-driven mindset with working knowledge of SQL and experience using operational metrics to evaluate performance and identify improvement opportunities.
• Hands-on experience using AI tools to streamline daily work, improve productivity, and identify opportunities for process automation.
• Strong stakeholder management and communication skills, with the ability to collaborate across Product, Engineering, Operations, and Compliance teams in English.

Требования

• Opportunities to learn and share your expertise through internal expert meetups, external conferences, speaking opportunities, and industry publications
• Company-sponsored trips to Manila to meet and work with your team in person
• High-performing teams can earn a dedicated beach house week in Southeast Asia
• We believe strong teams are built by people with different backgrounds, experiences, and points of view.
• Salmon is an equal opportunity employer, and we make hiring decisions based on skills, experience, and potential.

Условия

• Ownership and flexibility
• Stock option plan - four-year vesting with a 25% cliff after the first year
• Fully remote work with core collaboration hours from 12:00 to 6:00 PM Manila time (UTC+8)
• Company-provided tools and equipment
• Health and time off
• Medical insurance support for you and your family through co-funding or reimbursement, depending on your location and subject to policy limits
• Access to an internal mental health support specialist
• 22 vacation days, Philippine public holidays, and 15 sick days