Product Manager, CDP — Hybrid & Growth

Hyatt; Chicago (IL); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Free hotel stays worldwide

Flexible work schedule

Headspace wellbeing program

Family assistance program

Pay and benefits package

Job summary

Hyatt Hotels Corporation is seeking a Product Manager of the Customer Data Platform (CDP) to join the Marketing Technology team in Chicago. You will lead end‑to‑end product development across Global Marketing, World of Hyatt Loyalty, CRM and paid media to transform customer data into actionable insights and personalized experiences.

You will own the product lifecycle, define the roadmap, gather requirements, and work with data engineers, data stewards, and executives to ensure data quality,

Qualifications

• 4+ years of product management experience launching enterprise or consumer software.
• 2+ years with Customer Data Platforms using 1st party data to create customer profiles and building audiences.
• Proven experience working in an agile environment.
• Proven experience shipping products.
• Knowledge of modern data infrastructure and governance.
• Proven ability to navigate difficult situations with competing stakeholder needs across multiple audiences.
• Experience with customer empathy and shaping product direction based on customer needs.
• Excellent organization, communication, and presentation skills.

Responsibilities

• Own end-to-end product lifecycle of the Customer Data Platform, including strategy, roadmap, feature definition, and delivery.
• Lead planning, scoping, and prioritization of projects to achieve goals and outcomes.
• Gather requirements, determine features and priority, write product specs, refine feedback, manage backlog, and ship products quickly.
• Ensure data quality definition, monitoring, alerts and recourse are built into roadmap plans and engineering requirements.
• Define and ensure products meet business SLAs and align with Hyatt policies.
• Represent the team with partners and senior leaders to align resources and prioritization.
• Promote enterprise-wide adoption of the Customer Data Platform.
• Educate teams on the Customer Data Platform and use cases.
• Foster growth of the platform while maintaining quality.
• Some travel may be required.

Skills

PM experience

Agile experience

Cross-functional collaboration

Communication skills

Customer empathy

Education

Bachelor's degree in CS/IT or related

Tools

Jira

ThoughtSpot

Confluence

Job description

Hyatt Hotels Corporation is seeking a Product Manager of the Customer Data Platform (CDP) to join the Marketing Technology team in Chicago. You will lead end‑to‑end product development across Global Marketing, World of Hyatt Loyalty, CRM and paid media to transform customer data into actionable insights and personalized experiences.

You will own the product lifecycle, define the roadmap, gather requirements, and work with data engineers, data stewards, and executives to ensure data quality,