Product Manager, Card Servicing and Partner Services

JP Morgan Chase; Fairfax (DE); In loco; USD 140.000 - 200.000; Tempo pieno

Descrizione del lavoro

JP Morgan Chase is seeking an experienced Product Manager to shape end-to-end delivery for partner channels in the digital ecosystem. You will define a multi-year strategy, collaborate with engineering and analytics, and drive customer-centric improvements across credit card journeys on partner platforms.

You will lead cross-functional teams, write clear requirements, and manage risks while aligning stakeholders across risk, legal, marketing, and operations.

Competenze

• 8+ years of product management experience.
• 4+ years of product experience in credit cards, lending, payments, or consumer banking/fintech platforms.
• Proven understanding of the credit card lifecycle (acquisition, servicing, rewards/benefits, disputes, fraud, payments).
• Familiarity with credit card regulations and compliance expectations in a regulated financial environment.
• Demonstrated ability to simplify complex processes and improve partner and customer experiences.
• Strong analytical skills with experience using data to prioritize, measure outcomes, and inform decisions.
• Technical fluency partnering with engineers on event-driven architectures and APIs.
• Proven ability to lead through influence and align cross-functional teams.

Mansioni

• Define and drive a multi-year product vision, strategy, and roadmap aligned to customer outcomes and business goals.
• Lead end-to-end product discovery and delivery, from problem framing through launch and iteration.
• Write clear product requirement documents, user stories, and acceptance criteria to align teams and accelerate execution.
• Partner closely with engineering and data & analytics to deliver event-driven and API-based solutions.
• Modernize complex data sharing and digital customer journeys into consistent, intuitive experiences across partner channels.
• Assess upstream and downstream impacts to support cohesive end-to-end servicing experiences.
• Support test planning, including edge cases and negative scenarios, to improve quality and reduce risk.
• Communicate progress, risks, trade-offs, and decisions to stakeholders and incorporate feedback.
• Collaborate with co-brand partners on technical integrations for business-to-business and business-to-consumer experiences.
• Influence and align stakeholders across risk, compliance, legal, marketing, operations, and customer support.
• Monitor key performance indicators and run experiments to continuously improve product performance.

Conoscenze

Product management

Credit cards / fintech

Regulatory compliance

Analytical thinking

Agile methodology

Stakeholder communication

Leading through influence

Strumenti

APIs

Data analytics tools

Event-driven architecture

Descrizione del lavoro

Start building products that reach customers where they already are on partner digital platforms. You’ll shape experiences that are simple, compliant, and data-informed while working with teams across the business.

As aProduct Manager Partner Channelsin thePartner Digital Channels team, you own end-to-end product delivery that improves credit card customer experiences through partner platforms. You balance customer needs, regulatory requirements, and technical feasibility, using data and AI-enabled capabilities to reduce friction and drive measurable outcomes.

Job responsibilities

• Define and drive a multi-year product vision, strategy, and roadmap aligned to customer outcomes and business goals
• Lead end-to-end product discovery and delivery, from problem framing through launch and iteration
• Write clear product requirement documents, user stories, and acceptance criteria to align teams and accelerate execution
• Partner closely with engineering and data & analytics to deliver event-driven and API-based solutions
• Modernize complex data sharing and digital customer journeys into consistent, intuitive experiences across partner channels
• Assess upstream and downstream impacts to support cohesive end-to-end servicing experiences
• Support test planning, including edge cases and negative scenarios, to improve quality and reduce risk
• Communicate progress, risks, trade-offs, and decisions to stakeholders and incorporate feedback
• Collaborate with co-brand partners on technical integrations for business-to-business and business-to-consumer experiences
• Influence and align stakeholders across risk, compliance, legal, marketing, operations, and customer support
• Monitor key performance indicators and run experiments to continuously improve product performance

Required qualifications, capabilities, and skills

• 8+ years of product management experience
• 4+ years of product experience in credit cards, lending, payments, or consumer banking/fintech platforms
• Proven understanding of the credit card lifecycle (acquisition, servicing, rewards/benefits, disputes, fraud, payments)
• Familiarity with credit card regulations and compliance expectations in a regulated financial environment
• Demonstrated ability to simplify complex processes and improve partner and customer experiences
• Strong analytical skills with experience using data to prioritize, measure outcomes, and inform decisions
• Technical fluency partnering with engineers on event-driven architectures and application programming interfaces (APIs)
• Proven ability to lead through influence, align cross-functional teams, and communicate clearly to senior stakeholders
• Strong delivery discipline using Agile methods, with experience balancing short-term wins and long-term platform strategy

Preferred qualifications, capabilities, and skills

• Experience delivering products through external partner platforms in financial services or high-scale consumer products
• Experience with data sharing and consent-driven customer experiences across digital ecosystems
• Prior experience mentoring product managers or leading through multi-team delivery

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.