Product Manager, Card Servicing and Partner Services

J.P. Morgan Chase & Co.; Wilmington (DE); On-site; USD 140,000 - 190,000; Full time

Job summary

JP Morgan Chase is seeking an experienced Product Manager in Partner Channels within the Partner Digital Channels team. You will own end-to-end product delivery to enhance credit card customer experiences on partner platforms, balancing customer needs, regulatory requirements, and technical feasibility.

You will lead cross-functional delivery, define roadmaps, write clear requirements, and collaborate with engineering/data analytics to enable API-driven, data-informed experiences across partner

Qualifications

• 8+ years of product management experience.
• 4+ years in credit cards, lending, payments, or consumer banking/fintech.
• Understanding of the credit card lifecycle and regulatory expectations.
• Ability to simplify complex processes and improve partner/customer experiences.
• Strong data-driven decision making and analytics experience.
• Technical fluency with APIs and event-driven architectures.
• Proven ability to lead through influence and communicate to senior stakeholders.

Responsibilities

• Define and drive a multi-year product vision, strategy, and roadmap.
• Lead end-to-end discovery and delivery from problem framing to launch.
• Write clear PRDs, user stories, and acceptance criteria.
• Partner with engineering and data analytics for API-based solutions.
• Modernize data sharing and journeys across partner channels.
• Assess upstream/downstream impacts for cohesive experiences.
• Support test planning to improve quality and reduce risk.
• Communicate progress, risks, and decisions to stakeholders.
• Collaborate with co-brand partners on integrations for B2B/B2C.
• Influence across risk, compliance, legal, marketing, and ops.
• Monitor KPIs and run experiments to improve product performance.

Skills

Product management

Credit cards

Regulatory compliance

Data analytics

APIs

Event-driven

Stakeholder communication

Job description

Start building products that reach customers where they already are on partner digital platforms. You’ll shape experiences that are simple, compliant, and data-informed while working with teams across the business.

As aProduct Manager Partner Channelsin thePartner Digital Channels team, you own end-to-end product delivery that improves credit card customer experiences through partner platforms. You balance customer needs, regulatory requirements, and technical feasibility, using data and AI-enabled capabilities to reduce friction and drive measurable outcomes.

Job responsibilities

• Define and drive a multi-year product vision, strategy, and roadmap aligned to customer outcomes and business goals
• Lead end-to-end product discovery and delivery, from problem framing through launch and iteration
• Write clear product requirement documents, user stories, and acceptance criteria to align teams and accelerate execution
• Partner closely with engineering and data & analytics to deliver event-driven and API-based solutions
• Modernize complex data sharing and digital customer journeys into consistent, intuitive experiences across partner channels
• Assess upstream and downstream impacts to support cohesive end-to-end servicing experiences
• Support test planning, including edge cases and negative scenarios, to improve quality and reduce risk
• Communicate progress, risks, trade-offs, and decisions to stakeholders and incorporate feedback
• Collaborate with co-brand partners on technical integrations for business-to-business and business-to-consumer experiences
• Influence and align stakeholders across risk, compliance, legal, marketing, operations, and customer support
• Monitor key performance indicators and run experiments to continuously improve product performance

Required qualifications, capabilities, and skills

• 8+ years of product management experience
• 4+ years of product experience in credit cards, lending, payments, or consumer banking/fintech platforms
• Proven understanding of the credit card lifecycle (acquisition, servicing, rewards/benefits, disputes, fraud, payments)
• Familiarity with credit card regulations and compliance expectations in a regulated financial environment
• Demonstrated ability to simplify complex processes and improve partner and customer experiences
• Strong analytical skills with experience using data to prioritize, measure outcomes, and inform decisions
• Technical fluency partnering with engineers on event-driven architectures and application programming interfaces (APIs)
• Proven ability to lead through influence, align cross-functional teams, and communicate clearly to senior stakeholders
• Strong delivery discipline using Agile methods, with experience balancing short-term wins and long-term platform strategy

Preferred qualifications, capabilities, and skills

• Experience delivering products through external partner platforms in financial services or high-scale consumer products
• Experience with data sharing and consent-driven customer experiences across digital ecosystems
• Prior experience mentoring product managers or leading through multi-team delivery

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.