Product Manager, Business Solutions

8925 Mass General Brigham Health Plan Holding Company, Inc.; Somerville (MA); Remote; USD 94,000 - 137,000; Full time

Job summary

Mass General Brigham Health Plan Holding Company, Inc. is seeking a Product Manager to drive digital product strategy for the Business Solutions portfolio, covering CRM and website initiatives.

You will translate business needs into prioritized capabilities and align multiple teams around outcomes for scalable, user-centered platforms. The role partners with data scientists, engineers, and business stakeholders to manage roadmaps, backlogs, and delivery across MarTech and SalesTech ecosystems,

Qualifications

• Education: Bachelor's Degree or equivalent experience required
• Experience Qualifications 3-5 years experience in a product management or product development role with team lead duties required
• Demonstrated experience in digital product management, product ownership, or a related discipline
• Experience developing product strategies, roadmaps, and prioritized backlogs
• Strong experience working with software development teams and cross-functional stakeholders
• Ability to translate complex business needs into clear product requirements and outcomes
• Strong communication, facilitation, prioritization, and stakeholder-management skills
• Strong understanding of digital platforms, integrations, workflows, and modern product development practices
• Experience with Microsoft Dynamics, Adobe Experience Manager, Wrike, Azure DevOps, and/or SAFe is a plus
• MarTech or SalesTech product experience is a plus
• Experience with AI-native product practices or AI-enabled digital solutions is a plus

Responsibilities

• Define, plan, and execute product strategy for Information Technology/Digital solutions.
• Understand in depth the relevant Digital markets, competition, and user requirements. Work with users to identify high-value opportunities.
• Lead product design and development for innovative solutions.
• Work collaboratively with data scientists, software engineers, infrastructure, and high-performance computing experts, and business development in cross-functional teams on cutting-edge technologies.
• Adhere to and support a quality management framework.

Skills

Industry landscape understanding

Written and verbal communication

Strategic thinking

Stakeholder management

Cross-functional collaboration

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Dynamics

Adobe Experience Manager

Wrike

Azure DevOps

SAFe

Job description

Job Summary

Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are at the forefront of transformation with one of the world’s leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage. Our work centers on creating an exceptional member experience – a commitment that starts with our employees. Working with some of the most accomplished professionals in healthcare today, our employees have opportunities to learn and contribute expertise within a welcoming and supportive environment that embraces their unique and varied backgrounds, experiences, and skills. We are pleased to offer competitive salaries and a benefits package with flexible work options, career growth opportunities, and much more. The Mass General Brigham Health Plan Digital and Customer Experience team believes that by meeting our customers' needs with intuitive, impactful, and inclusive solutions, we will earn their loyalty, drive continuous improvement, and achieve growth across the organization. More simply stated, we are a team of passionate people who want to improve the lives of our members and the people that support them. Belief in a better healthcare system is core to what drives us, and we hope it is what drives you too. Our team’s guiding principles are to improve lives, design for ease, and build for scale. Everything we do is filtered through that lens and our solutions must meet the bar of being desirable for our customers, viable for our business, and feasible to implement. If you’re interested in joining a team of passionate and customer-focused innovators, we would love to have you.

Responsible for helping define MGBHP Digital products' defined strategy, managing related product launches, and subsequent release cycles for the Business Solutions portfolio (e.g. CRM and website). This role will lead product management for business-facing digital solutions across the MarTech and SalesTech ecosystems, including Microsoft Dynamics CRM, Adobe Experience Manager, and internally developed applications. The Product Manager will translate business and customer needs into prioritized product capabilities, align multiple development teams around outcomes, and ensure platforms evolve in a scalable, integrated, and user-centered way. The role will help bridge business stakeholders, Digital, technology, and development teams while establishing clear product ownership and prioritization across interconnected platforms.

What you will do:

• Define, plan, and execute product strategy for Information Technology/Digital solutions.


• Understand in depth the relevant Digital markets, competition, and user requirements. Work with users to identify high-value opportunities.


• Lead product design and development for innovative solutions.


• Work collaboratively with data scientists, software engineers, infrastructure, and high-performance computing experts, and business development in cross-functional teams on cutting-edge technologies.


• Adhere to and support a quality management framework.

Qualifications

• Education: Bachelor's Degree or equivalent experience required


• Experience Qualifications 3-5 years experience in a product management or product development role with team lead duties required


• Demonstrated experience in digital product management, product ownership, or a related discipline


• Experience developing product strategies, roadmaps, and prioritized backlogs


• Strong experience working with software development teams and cross-functional stakeholders


• Ability to translate complex business needs into clear product requirements and outcomes


• Strong communication, facilitation, prioritization, and stakeholder-management skills


• Strong understanding of digital platforms, integrations, workflows, and modern product development practices


• Experience with Microsoft Dynamics, Adobe Experience Manager, Wrike, Azure DevOps, and/or SAFe is a plus


• MarTech or SalesTech product experience is a plus


• Experience with AI-native product practices or AI-enabled digital solutions is a plus

Skills and Abilities

• Excellent understanding of the industry landscape (competitors and partners).


• Excellent written and verbal communication skills.


• Ability to communicate technology strategy and architecture approach to engineers, executives, and customers


• Proficiency in conflict management, negotiation, and presentation/demonstration.


• Strong organizational and multitasking skills.


• Excellent team and relationship-building abilities, with both internal and external parties (engineers, business stakeholders, partners, etc.).


• Ability to work well under pressure, multitask, and maintain keen attention to detail.

Additional Job Details (if applicable)

Working Conditions This is a remote role that can be done from most US states with a strong preference for local candidates who could attend occassional in-person meetings.

This is a Monday‑Friday role with standard business hours (in Eastern time).

Remote Type, Hybrid Work Location: 399 Revolution Drive.

Scheduled Weekly Hours: 40.

Employee Type, Regular Work Shift: Day (United States of America).

Pay Range $93,953.60 - $136,739.20/Annual Grade 7.

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

8925 Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Combat disease.

Hold a hand.

Help people.

Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.