Product Manager: Business Banking Lending

JPMorganChase; Columbus (OH); On-site; USD 110,000 - 160,000; Full time

Job summary

JPMorgan Chase is seeking a Product Manager in Business Banking to oversee key account management capabilities and enhance the customer-facing digital servicing experience across core journeys like payments, advances, and self-service.

You will partner with Technology, Design, Operations, and Risk/Controls to improve discoverability, reduce friction, and deliver measurable improvements in experience and efficiency.

Qualifications

• 5+ years of product management experience in digital customer experiences, servicing, or account management.
• Demonstrated ability to deliver customer-facing journeys end-to-end with measurable outcomes.
• Strong partnership skills with Technology, Design, and Operations; comfort driving prioritization and trade-offs.
• Experience defining requirements (epics/stories/acceptance criteria) and managing a backlog against a roadmap.
• Data-driven mindset with experience using analytics and customer insights to guide decisions.
• Experience with Business Banking lending/loan servicing and/or digital payments/advances journeys.

Responsibilities

• Develops a product strategy and product vision that delivers value to customers.
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition.
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability.
• Define, prioritize, and deliver end-to-end customer journeys for Business Banking loan account management, including payments, advances, account activity, and self-service servicing actions.
• Drive improvements that make key actions and information easier to find and complete (navigation, content clarity, information architecture, in-product guidance, and contextual help).
• Own digital enhancements for payment scheduling/execution, payment issue resolution, and advances experiences, including status visibility and confirmation flows.
• Lead improvements to communications (in-app messaging, notifications, alerts, statement/document access, and preference management) to increase clarity, timeliness, and actionability.
• Define and track KPIs such as adoption, task completion, customer satisfaction, containment/deflection, time-to-resolution, contact drivers, and defects/incidents impacting the digital experience.
• Ensure solutions meet operational readiness and control expectations; partner with Operations and Risk/Controls on exception handling, disclosures, auditability, and issue resolution processes.
• Partner with Technology and Design through discovery, journey mapping, prototyping, iterative testing, and delivery; coordinate UAT, release readiness, and post-launch monitoring.

Skills

Product leadership

Customer-centric mindset

Cross-functional collaboration

Data-driven decision making

Ambiguity management

Agile product development

Job description

JPMorgan Chase is seeking a Product Manager in Business Banking to oversee key account management capabilities and enhance the customer-facing digital servicing experience across core journeys like payments, advances, and self-service.

You will partner with Technology, Design, Operations, and Risk/Controls to improve discoverability, reduce friction, and deliver measurable improvements in experience and efficiency.