Product Manager, Billing & Collections

abcfinancial; United States; Remote; USD 132,000 - 165,000; Full time

Benefits offered by this job

Remote-first

Open PTO policy

Parental leave

Pawternity leave

Quarterly fitness reimbursement

Medical insurance

Dental insurance

Vision insurance

Employee assistance program

Meditation app subscription

Job summary

abcfinancial is seeking a Senior Product Leader to own the vision and multi-quarter roadmap for billing and collections within a large-scale commerce platform. The role sits at the nexus of payments, subscriptions, and customer trust in a remote-first environment.

You will partner with engineering, design, data science, finance, and other teams to ship reliable billing experiences, optimize payment success, and reduce involuntary churn through data-driven decisions and AI-enabled solutions.

Qualifications

• 10+ years of product management experience with a track record of owning complex products from strategy through launch.
• Background in payments, billing, fintech, SaaS subscriptions, commerce, or a closely related domain.
• Strong customer empathy, business judgment, and analytical skills with the ability to convert ambiguous problems into clear bets and measurable outcomes.
• Demonstrated cross-functional leadership aligning technical and non-technical stakeholders through competing priorities.
• Excellent written and verbal communication, with the ability to frame trade-offs precisely for executives, engineers, and customer-facing teams.

Responsibilities

• Own the long-term vision, strategy, and multi-quarter roadmap for billing and collections, balancing customer value, revenue, risk, and engineering complexity.
• Build deep customer and market insight through operator feedback, competitive research, and product analytics to identify the highest-impact opportunities.
• Partner with Engineering, Design, Data Science, Finance, Legal, Compliance, Customer Success, and Go-To-Market teams to ship reliable billing experiences.
• Drive improvements across subscriptions, recurring payments, invoicing, dunning, notifications, payment recovery, and automation, including thoughtful application of AI.
• Define and operationalize product metrics, running experiments and analyses to guide decisions and measure impact on payment success, involuntary churn, recovery, adoption, and cost efficiency

Skills

Product leadership

Payments / fintech domain

Cross-functional leadership

Strategic thinking

Executive communication

Job description

Role overview

A senior product leadership role owning the vision, strategy, and multi-quarter roadmap for billing and collections across a large-scale commerce platform. The position sits at the intersection of payments, subscriptions, and customer trust, turning complex financial workflows into reliable, intelligent experiences for operators and their end users in a remote-first environment.

Responsibilities

• Own the long-term vision, strategy, and multi-quarter roadmap for billing and collections, balancing customer value, revenue, risk, and engineering complexity
• Build deep customer and market insight through operator feedback, competitive research, and product analytics to identify the highest-impact opportunities
• Partner with Engineering, Design, Data Science, Finance, Legal, Compliance, Customer Success, and Go-To-Market teams to ship reliable billing experiences
• Drive improvements across subscriptions, recurring payments, invoicing, dunning, notifications, payment recovery, and automation, including thoughtful application of AI
• Define and operationalize product metrics, running experiments and analyses to guide decisions and measure impact on payment success, involuntary churn, recovery, adoption, and cost efficiency

Requirements

• 10+ years of product management experience with a track record of owning complex products from strategy through launch
• Background in payments, billing, fintech, SaaS subscriptions, commerce, or a closely related domain
• Strong customer empathy, business judgment, and analytical skills with the ability to convert ambiguous problems into clear bets and measurable outcomes
• Demonstrated cross-functional leadership aligning technical and non-technical stakeholders through competing priorities
• Excellent written and verbal communication, with the ability to frame trade-offs precisely for executives, engineers, and customer-facing teams

Nice to have

• Hands-on experience with subscription billing, dunning or payment recovery, payment routing, risk or fraud, API-based platforms, or data and AI-powered product capabilities

Benefits and work setup

• Remote-first work arrangement
• Anticipated compensation for US-based candidates of $132,000 to $165,000 USD annually; for Canada-based candidates $142,000 to $181,400 CAD annually, with potential eligibility for bonus, commission, or equity
• Open PTO policy with quarterly company-wide days of disconnect
• Parental and pawternity leave, plus a quarterly fitness-related reimbursement perk
• Medical, dental, and vision coverage; employee assistance program; and a premium meditation app subscription that can extend to dependents