Product Manager – AIOps (Network, Infrastructure & Cloud Observability)

Selector Software; Santa Clara (CA); On-site; USD 180,000 - 220,000; Full time

Benefits offered by this job

Discretionary PTO

Health insurance

401k

Bonus

Job summary

Selector Software is building an AI/ML-based observability platform for large enterprises and service providers. The Product Manager will work with customers to translate real-world pain points into enterprise-class capabilities across networks, cloud, and infrastructure.

The ideal candidate has hands-on product experience in modern observability or monitoring platforms, with deep exposure to network, infrastructure and cloud monitoring domains.

Qualifications

• 10+ years of product management experience in infrastructure monitoring, observability, APM, or IT operations software.
• Strong understanding of infrastructure and network domains, including routing protocols/switching, cloud, virtualization and containers, and telemetry.

Responsibilities

• Engage with enterprise customers' engineering, NOC, SREs, and IT operations to understand workflows, pain points, and success metrics for networks the customers operate.
• Drive the product roadmap to embed Selector solutions into day-to-day operational procedures and improve MTTR and alert fidelity.
• Define differentiated product capabilities to address cloud, infrastructure and network environments across the customer base.
• Prioritize competing requirements balancing customer needs, Selector goals, and AI/ML trends to stay at the cutting edge of adoption.
• Analyze competitive products to identify gaps, strengths, and differentiation opportunities.
• Partner with sales and customer success to support solution positioning, demos, and proof-of-value engagements.
• Write clear PRDs focusing on ingesting specific customer data and delivering operational outcomes and metrics.
• Collaborate with engineering, data science and UX to deliver features meeting customer expectations; ensure AI features are explainable and trustworthy.
• Partner with marketing on messaging, positioning, and launches of new features.
• Enable internal teams with product documentation, training materials, competitive narratives, and customer-facing artifacts.

Skills

Product management

Infrastructure monitoring

Observability

APM

Network operations

SRE practices

APIs

Telemetry pipelines

Cloud (AWS/Azure/GCP)

Kubernetes

Tools

AWS

Azure

GCP

Kubernetes

SNMP/telemetry

Job description

About Us

Selector is building an operational intelligence platform for digital infrastructure. By adopting an AI/ML-based analytics approach, the platform provides actionable multi-dimensional insights to network, cloud, and application operators. It enables operations teams to meet their KPIs through seamless collaboration, search-driven conversational user experience, and automated data engineering pipelines.

Our solutions are used by leading Telecoms, Media Providers, Retail, and Professional Sports organizations across the world. Our novel approach and rapidly expanding footprint put us in the unique position for continued growth to become a category leader. To fuel our growth, we are seeking passionate, high-energy, results-oriented individuals to join our team.

Our mission is to deliver world-class solutions on behalf of the large enterprise. Supported by leading investors, Selector is uniquely positioned to deliver a world-class solution to address large enterprise requirements across the globe.

Selector offers a discretionary PTO policy, health insurance, 401k, the opportunity for a bonus, and more.

Job Overview

Product Manager is responsible for working with Selector customers across large enterprises and service providers to create an AIOps solution to detect, diagnose (find RCA), and remediate operational issues across complex network, infrastructure and cloud deployments.

The ideal candidate brings hands-on product experience from modern observability or monitoring platforms, with deep exposure to network, infrastructure and cloud monitoring domains. Experience with application performance monitoring (APM) is highly desirable but not mandatory. PLM will work closely with engineering, data science, UX, sales, and customer success teams to translate real-world operational pain points into enterprise class product capabilities.

Responsibilities

Customer & Market Understanding & Roadmap Alignment

• Engage directly with various teams in key enterprise customers - engineering, NOC, SREs, and IT operations teams - to deeply understand workflows, pain points, and success metrics for networks the customers operate.
• Drive the product roadmap to solve for operational pain points customers face. Emphasis is on making sure that Selector solution becomes part of day-to-day operational procedures for customers.
• Define differentiated product capabilities and solutions to eliminate high-impact operational problems in cloud, infrastructure and network environments across customer base.
• Prioritize competing enhancement requirements and drive balance between different specific customer needs, Selector business growth goals, and broader AI/ML trends to stay at the cutting edge of the AI/ML adoption in our chosen market segment.
• Analyze competitive products to identify gaps, strengths, and opportunities for differentiation.
• Partner with sales and customer success to support solution positioning, demos, and proof-of-value engagements.

Execution & Delivery

• Write clear, precise product requirements (PRDs), documents, with a strong focus on ingesting specific customer data and delivering operational outcomes based on available data. These specific outcomes / success metrics for AIOps features include benefits such as alert reduction, noise reduction, MTTR improvement, alert fidelity, automation effectiveness.
• Collaborate closely with engineering, data science, solutions and CSM teams to deliver features to meet /exceed customer expectations.
• Ensure AI-driven features are explainable, trustworthy, and aligned with how operators make decisions under pressure.

Go-To-Market & Enablement

• Partner with marketing on messaging, positioning, and launch of new features.
• Enable internal teams with product documentation, training material, competitive narratives, and customer-facing artifacts.
• Support strategic accounts and lighthouse customers where product depth and credibility matter.

Requirements

• 10+ years of product management experience in infrastructure monitoring, observability, APM, or IT operations software.
• Strong understanding of infrastructure and network domains, including:

• Routing protocols/ Switching (CCIE, JNCIE exposure)
• Cloud (AWS, Azure, GCP)
• Virtualization and containers (VMs, Kubernetes)
• Network telemetry (SNMP, flow data, metrics, logs, traces)
• Hybrid and distributed system architectures

• Proven ability to work w/ engineering on complex, data-intensive products.
• Experience with AIOps concepts such as event correlation, topology modeling, RCA, or predictive analytics.
• Exposure to network operations, NOC workflows, SRE practices, or large-scale enterprise environments.
• Familiarity with APIs, telemetry pipelines, and large-scale data platforms.
• Excellent written and verbal communication skills, with the ability to articulate complex concepts clearly to both technical and non-technical stakeholders.

Compensation

The salary for this role is $180,000 - $220,000. Final offer amounts are determined by multiple factors, including prior experience and location, and may vary from the amount listed.