Product Manager — AI-Driven SaaS & Multi‑Product Growth

Dropbox, Inc.; United States; On-site; USD 154,000 - 234,000; Full time

Job summary

Dropbox, Inc. (DocSend) is seeking a Product Manager to own a broad set of customer experiences, from onboarding and content management to AI-powered document analysis and multi‑product integration.

You will collaborate with Engineering, Design, Data, and cross‑functional partners to understand customer needs, set priorities, tradeoffs, and guide the team from discovery through launch and iteration.

Qualifications

• 5+ years of product management or closely related experience, with experience owning customer-facing product experiences end-to-end.
• Ability to identify important customer problems, prioritize and make product tradeoffs, and translate strategy into clear direction.
• Strong customer empathy and ability to combine qualitative customer understanding with quantitative evidence when making product decisions.
• Experience partnering closely with Engineering and Design to navigate ambiguity, technical constraints, dependencies, risks, and product-quality decisions.
• Strong analytical skills to define success measures, interpret product and business data, and use evidence to guide iteration.
• Excellent written and verbal communication skills, with demonstrated ability to create alignment across cross-functional partners and clearly communicate decisions and tradeoffs.
• Adaptability and curiosity, including an ability to learn new domains and technologies and thoughtfully incorporate AI-enabled workflows while maintaining strong product judgment and accountability.

Responsibilities

• Own customer-facing DocSend product areas end-to-end, from identifying customer problems and defining strategy through prioritization, execution, launch, measurement, and iteration.
• Drive foundational improvements across experiences, balancing near-term customer needs with the long-term quality and health of the product.
• Identify and develop strategic opportunities across Dropbox and DocSend, including multi-product experiences.
• Develop a deep understanding of DocSend customers through research, product data, feedback, and direct customer context, translating insights into clear product decisions and priorities.
• Partner closely with Engineering and Design to define problems, evaluate options and tradeoffs, maintain a high quality bar, and guide cross-functional execution.
• Define success measures, use quantitative and qualitative evidence to evaluate outcomes, and adapt the roadmap as customer needs, business priorities, technology, and market conditions evolve.
• Use AI and automation thoughtfully to improve workflows

Skills

Product management

Prioritization

Analytical skills

Communication

AI-enabled workflows

Job description

Dropbox, Inc. (DocSend) is seeking a Product Manager to own a broad set of customer experiences, from onboarding and content management to AI-powered document analysis and multi‑product integration.

You will collaborate with Engineering, Design, Data, and cross‑functional partners to understand customer needs, set priorities, tradeoffs, and guide the team from discovery through launch and iteration.