Product Manager, Travel Tools for Frontline Agents

Information Technology Senior Management Forum

New York (NY)

On-site

USD 121,000 - 138,000

Full time

4 days ago

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Job summary

Capital One Travel is seeking a Senior Associate, Product Management to elevate customer servicing by optimizing the tooling ecosystem for frontline agents within the Travel Customer Core team. You will partner with cross-functional teams to craft a tooling strategy and iterate on agent workflows with enterprise platforms and AI capabilities.

The role emphasizes delivering measurable outcomes, owning near-term roadmaps, and communicating with senior stakeholders.

Qualifications

Bachelor’s degree or military experience.
At least 1 year of product management experience or related field (design, agile delivery, data science, or software engineering).
Experience with agile development processes and data-driven decision making.

Responsibilities

Partner with cross-functional peers across servicing, business analytics, and design to craft a tooling product strategy that empowers agents.
Build and iterate on core agent workflows, leveraging Enterprise platforms, internal tools, and targeted AI capabilities to improve UI and reduce cognitive load for frontline teams.
Support Capital One Travel partner agenda by managing cross-team dependencies and delivering a resilient tooling foundation.
Manage an engineering team, deliver high-priority tooling enhancements, and maintain a groomed agile backlog.
Dream up and deliver tooling enhancements that transition from reactive maintenance to proactive servicing by leveraging AI and emerging tech.