Product Manager - AI-Driven Customer Success Platform

Salesforce; Dallas (TX); On-site; USD 120,000 - 155,000; Full time

Job summary

Salesforce seeks a Product Manager for its internal Customer Success portfolio, bridging strategy and execution to design apps that power service delivery. You will own the internal Service Cloud ecosystem, AI automation on Prompt Builder, agentic AI use cases, and Force.com apps.

We value storytellers and agile experts who balance scope, resources, and timelines while staying close to users to ensure meaningful outcomes across Salesforce platforms.

Qualifications

• 7+ years of product experience in a highly analytical, strategy, or technology-centric role.
• Proven track record in requirements gathering, writing product specs (metrics, goals, use cases), and managing agile development lifecycles.
• Foundational understanding of the Salesforce Platform, particularly Service Cloud and enterprise Customer Success functions.

Responsibilities

• Translate product strategy into sprint plans and prioritize the backlog.
• Represent the voice of the user through research, interviews, and shadowing — define problems with empathy.
• Break down complex epics into user stories with acceptance criteria and confirm technical feasibility.
• Build close working relationships across the business and demo new features to leadership.
• Protect engineers from distractions and maintain a collaborative, transparent environment.
• Consult with engineering on scalable solutions that address needs across the Salesforce platform.

Skills

Product management

Agile methods

User research

Backlog management

Stakeholder management

Salesforce Service Cloud

Salesforce Platform

Education

Related technical degree

Tools

Force.com

Visualforce

Salesforce Platform

Job description

Salesforce seeks a Product Manager for its internal Customer Success portfolio, bridging strategy and execution to design apps that power service delivery. You will own the internal Service Cloud ecosystem, AI automation on Prompt Builder, agentic AI use cases, and Force.com apps.

We value storytellers and agile experts who balance scope, resources, and timelines while staying close to users to ensure meaningful outcomes across Salesforce platforms.