Product Manager — AI-Driven Customer Success

Salesforce; Indianapolis (IN); On-site; USD 110,000 - 160,000; Full time

Job summary

Salesforce is seeking a Product Manager to bridge strategy and execution, overseeing internal Service Cloud, AI automation, and Force.com applications. You will balance scope, resources, and timelines while staying closely connected to the people who use what you build.

You’ll collaborate with engineering and leadership, applying storytelling and data-driven decision making in a fast-moving global team to deliver impactful AI-enabled customer success tools.

Qualifications

• 7+ years of product experience in a highly analytical, strategy, or technology-centric role.
• Proven track record in requirements gathering, writing product specs (metrics, goals, use cases), and managing agile development lifecycles
• Foundational understanding of the Salesforce Platform, particularly Service Cloud and enterprise Customer Success functions
• Exceptional storytelling and presentation skills, with the ability to influence audiences from technical analysts to executives
• Intermediate to advanced grasp of product prioritization frameworks and data-driven decision-making
• Ability to work independently under aggressive deadlines in a fast-paced, global team environment

Responsibilities

• Agile execution: Translate product strategy into sprint plans, prioritize the backlog, and adapt as business objectives shift
• User advocacy: Represent the voice of the user through research, interviews, and shadowing — defining problems with empathy so we build the right solutions, not just the requested features
• Backlog management: Break down complex epics into user stories with clear acceptance criteria, partnering with architects and engineers to confirm technical feasibility
• Stakeholder alignment: Build close working relationships across the business, demoing new features to leadership and feeding their input into future development cycles
• Team shielding: Act as the delivery team's primary point of contact, protecting engineers from distractions and keeping the environment collaborative and transparent
• Strategic optimization: Consult with engineering on scalable solutions that address needs across the broader Salesforce platform

Skills

Storytelling

Agile development

Requirements gathering

Stakeholder management

Analytical thinking

Independent work

Education

CSPO certification

PSPO certification

Salesforce Certification (Force.com)

Tools

Force.com

Visualforce

Salesforce Service Cloud

Job description

Salesforce is seeking a Product Manager to bridge strategy and execution, overseeing internal Service Cloud, AI automation, and Force.com applications. You will balance scope, resources, and timelines while staying closely connected to the people who use what you build.

You’ll collaborate with engineering and leadership, applying storytelling and data-driven decision making in a fast-moving global team to deliver impactful AI-enabled customer success tools.