Product Manager, AI Agent Intelligence

Sage Care Inc; Palo Alto (CA); On-site; USD 140,000 - 210,000; Full time

Job summary

Sage Care Inc. is hiring a Product Manager for Agent Intelligence to own the systems that measure, understand, and improve agent performance in healthcare conversations.

You will define quality standards, build evaluation pipelines, and translate large-scale conversations into actionable product insights, partnering with engineering, design, and operations to drive real customer impact. This high-ownership role is ideal for a data-driven PM who loves 0-to-1 AI-enabled products, working in a

Qualifications

• Experience as a Product Manager, ideally on technical, data-intensive, AI, automation, or platform products.
• Strong analytical skills with data, metrics, and ambiguous problem spaces.
• Ability to define quality standards, measurement frameworks, and evaluation processes.
• Experience working closely with engineering and cross-functional teams.
• Excellent written and verbal communication; ability to translate unstructured information into clear product direction.
• High ownership mindset to drive both strategy and execution.

Responsibilities

• Define Agent Quality with rubrics covering correctness, completeness, workflow adherence, customer experience, and outcomes.
• Establish cross-workflow scoring standards and quantify what good looks like for interactions and agent performance.
• Own systems used to measure agent performance and build human-in-the-loop and automated evaluation pipelines.
• Turn conversations into insights by analyzing large volumes of data, identifying recurring issues and improvement opportunities.
• Close the feedback loop by turning failures into test scenarios, requirements, and learning opportunities; ensure actions lead to measurable improvements.
• Advance learning systems for retrieval, ranking, personalization, and feedback to make agents more effective.

Skills

Product Management

AI / ML familiarity

Data analysis

Cross-functional collaboration

Communication

Job description

Sage Care Inc. is hiring a Product Manager for Agent Intelligence to own the systems that measure, understand, and improve agent performance in healthcare conversations.

You will define quality standards, build evaluation pipelines, and translate large-scale conversations into actionable product insights, partnering with engineering, design, and operations to drive real customer impact. This high-ownership role is ideal for a data-driven PM who loves 0-to-1 AI-enabled products, working in a