Product Manager

Terrakotta; Washington; On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Equity compensation

Healthcare

PTO and other benefits

Direct exposure to founders and customers

Job summary

Terrakotta is seeking a highly organized Associate Product Manager to enhance customer experience and product quality. The role involves overseeing onboarding, directly interacting with users, and ensuring product performance through data analysis.

Candidates should have a Computer Science degree and up to 3 years of experience in product or technical roles. The position offers competitive salary ranging from $80,000 to $120,000, alongside benefits and equity compensation.

Qualifications

• 0 to 3 years of experience in product, engineering, or technical operations.
• Strong attention to detail and a high bar for product quality.
• Excited to work directly with customers.

Responsibilities

• Support onboarding and early customer experience.
• Work directly with customers and observe product usage.
• Ensure product quality and manage releases.
• Track performance and measure real-world impact.

Skills

Product management

Customer experience

Data analysis

Technical operations

Debugging

Communication

Organization

Education

Bachelor’s degree in Computer Science

Tools

Excel

Google Sheets

Job description

About the Role

We’re looking for a highly organized, detail-oriented, and technically strong Associate Product Manager to join Terrakotta. This is an ideal role for someone with a Computer Science background who wants to work at the intersection of product, engineering, and customer experience.

You will work directly with customers, participate in onboarding, and get significant customer airtime. You will see firsthand how the product is used in the real world. Your job is to ensure what we build delivers value by validating ideas, observing behavior, and driving continuous product improvement.

What You’ll Do

• Support onboarding and early customer experience Participate in onboarding new customers. Help get them live quickly, guide them through the product, and ensure a smooth initial experience.
• Work directly with customers (high airtime) Spend significant time with users on calls and in their workflows. Stay close to how the product performs in real usage.
• Own product quality and releases Ensure new features and improvements meet a high bar before and after launch. Validate functionality and catch edge cases.
• Observe and measure real-world impact Track how features perform after launch. Monitor usage, identify friction, and evaluate whether changes improve outcomes.
• Translate customer problems into product improvements Turn real customer issues into clear, actionable product and engineering work. Reproduce problems and help drive fixes.
• Support product development end to end Work closely with engineering and founders to scope features, validate implementations, and iterate quickly.
• Build internal tools and workflows Create lightweight tools, scripts, or dashboards that improve visibility into product performance and customer behavior.
• Drive continuous iteration Identify patterns across user behavior and feedback. Recommend and help ship improvements that increase usability and reliability.

Who You Are

• 0 to 3 years of experience in product, engineering, or a technical operations role
• Bachelor’s degree in Computer Science or a similarly technical field
• Excited to work directly with customers and get real exposure early
• Strong attention to detail and a high bar for product quality
• Comfortable debugging issues and working closely with engineers
• Interested in how products behave in real-world environments
• Able to turn user feedback into clear product insights
• Strong communicator with clear and concise writing skills
• Highly organized and able to manage multiple priorities
• Comfortable with Excel, Google Sheets, and basic data analysis
• Familiarity with product analytics, logging, or debugging tools is a plus
• Excited to work in ambiguous environments and take ownership

What We Offer

• Competitive salary range of $80,000 to $120,000
• Equity compensation
• Healthcare, PTO, and other benefits
• Direct exposure to founders, customers, and engineering
• High ownership and rapid growth in product thinking and execution