Associate Product Manager — Customer Experience & Impact

Terrakotta; Washington; On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Equity compensation

Healthcare

PTO and other benefits

Direct exposure to founders and customers

Job summary

Terrakotta is seeking a highly organized Associate Product Manager to enhance customer experience and product quality. The role involves overseeing onboarding, directly interacting with users, and ensuring product performance through data analysis.

Candidates should have a Computer Science degree and up to 3 years of experience in product or technical roles. The position offers competitive salary ranging from $80,000 to $120,000, alongside benefits and equity compensation.

Qualifications

• 0 to 3 years of experience in product, engineering, or technical operations.
• Strong attention to detail and a high bar for product quality.
• Excited to work directly with customers.

Responsibilities

• Support onboarding and early customer experience.
• Work directly with customers and observe product usage.
• Ensure product quality and manage releases.
• Track performance and measure real-world impact.

Skills

Product management

Customer experience

Data analysis

Technical operations

Debugging

Communication

Organization

Education

Bachelor’s degree in Computer Science

Tools

Excel

Google Sheets

Job description

Terrakotta is seeking a highly organized Associate Product Manager to enhance customer experience and product quality. The role involves overseeing onboarding, directly interacting with users, and ensuring product performance through data analysis.

Candidates should have a Computer Science degree and up to 3 years of experience in product or technical roles. The position offers competitive salary ranging from $80,000 to $120,000, alongside benefits and equity compensation.