Product Manager

evoke plc; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Family-friendly benefits

Hybrid/remote working

Competitive salary and bonus

Job summary

evoke is seeking a Product Manager to join the Customer Engagement team and help shape products that connect millions of customers with engaging experiences across our brands. You will own the product lifecycle, drive a CRM-enabled roadmap, and collaborate with Design, Data, Engineering, CRM and commercial teams to deliver high-impact solutions.

We value data-led decision making and strong stakeholder management as you translate business goals into compelling user experiences while upholding our

Qualifications

• Proven experience in a Product Manager role in digital or CRM-enabled environments.
• Strong ability to translate business initiatives into user-focused product solutions.
• Excellent communication and stakeholder management across multiple teams.

Responsibilities

• Own the product lifecycle from concept through delivery, defining vision, priorities and outcomes.
• Create and maintain a customer-focused product roadmap aligned to business objectives.
• Translate initiatives into valuable user experiences, workflows and product solutions.
• Collaborate with Design, Data, Engineering, CRM and commercial teams to deliver high-quality products.
• Act as the primary liaison between stakeholders and development teams to ensure alignment.

Skills

Product management

Agile

CRM

Customer engagement

Marketing platforms

Job description

At evoke, we're home to some of the world's most recognised betting and gaming brands, including William Hill, 888casino, 888sport, 888poker, and Mr Green. As we continue to grow, we're looking for a Product Manager to join our Customer Engagement team and help shape the products that connect millions of customers with engaging experiences across our brands. Working within a cross-functional product team focused on promotions, bonus engines and CRM tools, you'll play a key role in defining product strategy, prioritising opportunities, and delivering solutions that create value for both customers and the business. This is an exciting opportunity for someone who enjoys turning ideas into impactful products, collaborating with a wide range of stakeholders, and influencing the future direction of customer engagement across a global organisation. What You'll Be Doing

• Own the product lifecycle from concept through to delivery, defining vision, priorities and outcomes.
• Create and maintain a customer-focused product roadmap aligned to business objectives and strategic goals.
• Translate business initiatives, challenges and feature requests into valuable user experiences, workflows and product solutions.
• Collaborate with Design, Data, Engineering, CRM and commercial teams to deliver high-quality products and enhancements.
• Act as the key point of contact between stakeholders and development teams, ensuring clear communication and alignment throughout delivery.
• Monitor progress, identify and remove blockers, and manage expectations around key milestones and commitments.
• Partner with Product colleagues across the organisation to ensure consistency and alignment of product direction.
• Stay informed on market trends, customer behaviours and competitor activity to identify new opportunities and drive innovation.
• We are committed to responsible gambling, and we are looking for people who can support our ethos.

• Proven experience in a Product Manager role, with a track record of delivering products within agile environments.
• Experience working with digital, internet or mobile technologies, ideally including CRM, customer engagement or marketing platforms.
• Excellent communication and stakeholder management skills, with the ability to influence and collaborate across multiple teams.
• Commercially minded and data-led, with the ability to analyse information, prioritise effectively and turn insights into action.

Benefits

• Family Support: Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.
• Perks and discounts: Discounts at a range of high-street retailers.
• Financial: Competitive salary, pension, and bonus schemes.
• Health & wellbeing: Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.
• Hybrid working: Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!
• Healthcare: We prioritise your health and well-being, offering comprehensive healthcare benefits (or a cash alternative).
• Pension package, income protection and life assurance: Safeguarding your financial future and offering peace of mind.

More about evoke

We're a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn't be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That's the future. That's evoke. At evoke, you'll benefit from flexibility and a culture built on trust. We'll give you the space to be yourself and the tools you need to protect our customers while they play. We'll invest in your future to help you develop your unique strengths and build a career that's right for you.