Product Manager

Flexon Technologies Talent360.ai; San Jose (CA); On-site; USD 100,000 - 130,000; Full time

Job summary

A technology solutions provider is seeking a Product Manager to support customer care functions. The role involves managing phone, chat, chatbot, and AI solutions, while focusing on documentation and balancing priorities. Candidates should have at least 5 years of IT experience, with 3 years in a Product Manager or BSA role, and possess strong communication and analytical skills. A bachelor's degree in a related area is essential. This position is based in San Jose, California.

Qualifications

• 5 years of overall IT experience required.
• 3 years as a Product Manager or BSA.
• Experience with AI solutions and customer care functions.

Responsibilities

• Configure and manage phone, chat, chatbot, and AI solutions.
• Document requirements and specifications.
• Balance multiple priorities and build cross-functional relationships.

Skills

Strong communication skills

Analytical skills

Knowledge of SDLC

Knowledge of Scrum methodologies

Experience with AI solutions

Education

Bachelor’s degree in information systems, computer science or related discipline

Tools

Amazon Connect

Genesys

LivePerson

Job description

Note: Need consultants local to California.

Job Description

Product Manager needed to support customer care functions. Responsibilities include configuring and managing phone, chat, chatbot and AI solutions such as Amazon Connect, Genesys and LivePerson, documenting requirements and specifications, balancing multiple priorities, and building cross-functional relationships. Requires at least 5 years of overall IT experience with 3 years as a Product Manager or BSA, knowledge of SDLC and Scrum methodologies, strong communication and analytical skills, and a bachelor’s degree (BS/MS) in information systems, computer science or related discipline. Experience required: 4–6 years.