Product Manager

Broccoli AI; San Francisco (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

Broccoli AI is hiring a Product Manager to take full ownership of a core product line, guiding it from discovery through deployment. You will work hands-on with engineering and design, and directly with customers to decide what to build, why it matters, and how to ship at scale.

You’ll be the bridge between customer reality and engineering execution, gathering feedback from CSMs, TAMs, and customers to define clear, actionable requirements for the team.

Qualifications

• High-agency: you bring structure to ambiguity, move without being told, and own outcomes end to end.
• Strong business judgment: you get to the real need underneath a customer request and prioritize based on impact.
• AI-first: you default to what's now possible and have built AI-powered workflows.
• Excited to work in-office five days a week to collaborate with founders and the team.

Responsibilities

• Own a product area from concept to launch, including roadmap and foundational capabilities.
• Partner with customers to identify opportunities for AI to reshape workflows and automate tasks.
• Build tools giving contractors control over how AI agents handle calls, bookings, and follow-ups.
• Turn ideas into well-defined specs and collaborate with engineering and design to ship and iterate.

Skills

High agency

Business judgment

AI-first

In-office

Job description

About Broccoli AI

We work with plumbing, HVAC, and electrical contractors — the people who keep homes running — and we replace fragmented tools and manual workflows with AI agents that actually do the work.

Our AI assistants answer phones, book jobs, follow up with customers, and drive revenue — fully integrated into systems like ServiceTitan.

We started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run. That shaped everything we’ve built.

Today: Hundreds of contractors use Broccoli to run their front office

We’ve grown from $0 → millions in ARR in under a year

We’re trusted by both single-location operators and the largest PE‑backed roll‑ups

Raised $25M+ from Khosla Ventures and YC

The role

We're hiring a Product Manager to take full ownership of one of Broccoli's core product lines, guiding it from early discovery all the way through deployment.

This isn't a generalist role. You'll go deep on a specific product area, working hands‑on with engineering and design, and directly with customers, to figure out what needs to be built, why it matters, and how to ship it in a way that scales.

You’ll be the link between customer reality and engineering execution, taking in feedback from CSMs, TAMs, and customers and turning it into clear, actionable requirements the team can build against.

The right person for this role is deeply invested in the long‑term health of the product, not just keeping any one customer happy in the moment. You build quickly, think in systems, and know how to turn ambiguity into a clear direction forward.

What you'll own

• Full ownership of a product area, from initial concept through launch, including the roadmap for the foundational capabilities that fuel our next generation of AI agents.
• Partner directly with customers to identify new opportunities for AI to reshape their workflows, enable automation, and improve their overall experience.
• Build tools that give contractors real control over how their AI agents handle calls, bookings, and follow‑ups, tailored to their specific trade, service area, and way of doing business.
• Turn promising ideas into well‑defined product specs, then collaborate with engineering and design to bring them to life, from launch through iteration.

Who we're looking for

Must-haves

• High‑agency: you bring structure to ambiguity, move without being told, and own outcomes end to end.
• Strong business judgment: you get to the real need underneath a customer request and prioritize based on P&L impact, not loudest voice.
• AI‑first: you default to asking what's now possible, not what's been done before, and you've built agents or AI‑powered workflows yourself.
• Excited to work in‑office five days a week to collaborate closely with the founders and the team.

Strong plus

• Former founder, or a PM who has operated like one: you've made calls with incomplete information, owned outcomes, and stayed close to customers throughout.
• Experience at a high‑growth B2B startup (SeriesA toC).
• Home services or field service management experience.

Not a fit

• PM experience primarily in process management, stakeholder alignment, or sprint facilitation.
• Never owned a product outcome end to end.

Broccoli is an equal‑opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.