Product Manager

First Citizens Bank; North Carolina; On-site; USD 100,000 - 160,000; Full time

Job summary

First Citizens Bank is seeking a Salesforce Product Manager to lead the General Bank Salesforce roadmap, leveraging the Financial Services Cloud to meet business objectives. You will coordinate development from conception through implementation and support, aligning with product management, compliance, and stakeholder needs.

The ideal candidate has deep Salesforce expertise, strong analytics, and experience across Consumer, Business Banking, Treasury, and Merchant services, with a track record

Qualifications

• Bachelor's Degree with 6 years in Product Management or High School Diploma with 10 years in Product Management.
• Experience in Financial Services including Consumer and Business Banking, Treasury, and Merchant services preferred.
• Deep understanding of Salesforce functionality and integration options.
• Strong analytical and data discovery/interpretation skills.

Responsibilities

• Development – assist in all stages of development for a business product, including planning, design, execution and monitoring of product launches.
• Product Management – ensure products are developed and managed with a coordinated strategy, collaborating with internal and external parties to implement enhancements.
• Market Analysis – analyze market trends, regulations, competitor options, and customer needs; recommend changes to increase profitability and product appeal.
• Customer Engagement – track customer experience and develop strategies to ensure satisfaction and acquisition.

Skills

Communication

Product Development

Product Knowledge

Continuous Improvement

Drives for Results

Education

Bachelor's Degree

High School Diploma or GED

Tools

Salesforce

Job description

Overview

This position is responsible for execution of the General Bank Salesforce product road map as defined by the Product Management team in support of business needs and objectives. Reviews business needs, associate feedback, performs quantitative analysis, and monitors industry/technology trends to facilitate development of an effective and efficient CRM solution based on the Salesforce Financial Services Cloud platform. Coordinates all functions of development from conception to implementation and ongoing support. Suggests enhancements, monitors associate experience, and ensures compliance with best practices. Experience working with Consumer, Business Banking & Lending, Treasury, and Merchant services highly preferred.

Responsibilities & Qualifications

Duties & Responsibilities:

• Development - Assists in all stages of development for a business product. This includes but is not limited to planning & design, compiling resources, execution, and monitoring product launch. Tracks and reports progress to appropriate parties.
• Product Management - Ensures products are developed and managed with a coordinated strategy. Collaborates with both internal and external parties to implement enhancements and resolve issues.
• Market Analysis - Conducts analysis of market trends including changing regulations, competitor options, and evolving customer needs. Recommends changes based on analysis results to increase profitability and product appeal.
• Customer Engagement - Tracks customer experience through all stages of a product. Develops strategies to ensure customer satisfaction and acquisition.

Position Specific Skills

• Communication (Written and Verbal)
• Product Development
• Product Knowledge
• Continuous Improvement
• Drives for Results

Qualifications

Bachelor's Degree and 6 years of experience in Product Management OR High School Diploma or GED and 10 years of experience in Product Management. Financial Services Industry experience, preferably in Consumer and Business Banking & Lending, Treasury and Merchant services. Deep understanding of Salesforce functionality and integration options. Strong analytical and data discovery/interpretation skills

License or Certification Type: Salesforce Certification preferred.

Additional Information

If hired in NY, the base pay for this position is generally between $120,000 and $180,000. If hired in NC, WA - remote, the base pay for this position is generally between $100,000 and $160,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.